Customer Service Professionals: Salesforce Marketing Cloud Workflows
Boost your chances before you apply.
Terac
US
Summary
Record an asynchronous video walkthrough demonstrating your daily workflow within Salesforce Marketing Cloud. Narrate your decision-making process and highlight the specific tools and features used during campaign execution.
Job Description
What We're Researching
We are running a paid study evaluating how customer service teams utilize Salesforce Marketing Cloud in their daily operations. Our goal is to understand real-world campaign execution, audience segmentation, and communication workflows. This research helps map the typical user journey and identify common friction points within the platform.
How It Works
You will complete an asynchronous screen recording task from your own computer. During the session, you will share your screen and narrate your process as you navigate through a standard Salesforce Marketing Cloud workflow. We will ask you to explain your decision-making, highlight any specific tools you rely on, and describe the outcome of the task. The entire activity is self-paced and requires a clear audio recording of your walkthrough.
Who This Is For
We are looking for customer service professionals and support specialists who actively use Salesforce Marketing Cloud. We welcome customer success managers, service desk leads, and marketing support coordinators with hands-on platform experience. You should be comfortable demonstrating your workflows and articulating your process clearly on video.
What You'll Do
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Record a video walkthrough of a typical Salesforce Marketing Cloud task
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Share your screen while navigating the platform interface
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Narrate your process by explaining the steps you take and why
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Highlight the features or tools you use most frequently during your workflow
Who Should Apply
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Current customer service or support professional
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Hands-on experience using Salesforce Marketing Cloud
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Comfortable recording your screen and providing clear audio commentary
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Access to a reliable computer with a working microphone
Compensation
$70 per task
Ready to participate?
About Terac
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at terac.com or on YouTube at @jointerac.
Terac is building the infrastructure layer that connects AI systems with on-demand human expertise.
We believe the future of work is shifting: instead of humans using AI to do most tasks, AI will increasingly do most work with the help of humans. In that world, companies won’t need traditional employees - but they will still need people. Terac powers that future by making high-quality human labor accessible through a single API.
Today, Terac operates as an expert network for frontier research. We handle sourcing, verification, screening, and payouts so partners can instantly access specialized talent for research, evaluation, and data generation. Our platform enables companies to tap into niche expertise on demand while focusing on building their core products.
Backed by $9M from Emergence, SignalFire, Audacious, and Z Fellows, we’re scaling from research tooling into a broader marketplace for the human data economy - building systems for expert matching, pricing, routing, and trust that will define how AI and humans collaborate at scale.
Founded
2025
Company size
11-50 employees
Industry
Market Research
Org type
Privately Held
Headquarters
San Francisco, California
Terac is building the infrastructure layer that connects AI systems with on-demand human expertise.
We believe the future of work is shifting: instead of humans using AI to do most tasks, AI will increasingly do most work with the help of humans. In that world, companies won’t need traditional employees - but they will still need people. Terac powers that future by making high-quality human labor accessible through a single API.
Today, Terac operates as an expert network for frontier research. We handle sourcing, verification, screening, and payouts so partners can instantly access specialized talent for research, evaluation, and data generation. Our platform enables companies to tap into niche expertise on demand while focusing on building their core products.
Backed by $9M from Emergence, SignalFire, Audacious, and Z Fellows, we’re scaling from research tooling into a broader marketplace for the human data economy - building systems for expert matching, pricing, routing, and trust that will define how AI and humans collaborate at scale.
Founded
2025
Company size
11-50 employees
Industry
Market Research
Org type
Privately Held
Headquarters
San Francisco, California
