Customer Service - Medical Scheduler

Burger Rehabilitation Systems, Inc. has provided therapy services since 1978. 

Do you have an excellent phone voice and a knack for the details? Our corporate customer service team is growing! We’re hunting for a full-time Scheduler who loves helping people. This is a 100% remote, Monday–Friday role with full benefits—but we need you to be a local in the Sacramento area. 

If you’re a pro at active listening, thrive in a fast-paced phone environment, and pride yourself on accurate data entry, we want to meet you. Help us keep our clinics running smoothly and our patients happy!

 The position reports direct to the Director of Patient Services and will receive competitive compensation based on experience.

Responsibilities include: 

• Answer scheduling telephones.
• Contact patients for scheduling.  Obtain all necessary telephone information from the patient to ensure proper scheduling.  Register patients in billing and scheduling systems if assigned.
• Maintain accurate patient schedule at all times.
• Communicate schedule to the appropriate individuals. Forward necessary information as needed.  Advise Supervisor/clinic directors of scheduling issues including cancellation problems.
• Implement schedule changes when necessary to keep schedule(s) full (e.g. moves patients to PT assistant, rearranges schedule for cancellations, etc.).
• Receive, sort and distribute faxes frequently and accurately as directed.
• Complete other data entry tasks and related work as assigned/required.
• Assist others as time allows (e.g. faxing, calls to/from physician offices, etc.).
• Operate all office equipment (fax, copy machine, etc.) as necessary in the performance of duties.
• Attend meetings as required.