CUSTOMER SERVICE LIAISON - EMERGENCY DEPARTMENT

Part time - 32 hours per week, benefit eligible
 
Position Supervises:

N/A

Job Summary:

Greets and assists Emergency Department patients and significant others in a friendly, professional and efficient manner. Superior customer service skills are demonstrated by exhibiting high sensitivity to physical and emotional needs of patients and their significant others. Acts as a department resource and a link of communication between the patients, significant others and members of the healthcare team. Continuously updates patients and their significant others regarding progress in the treatment area and any delays, anticipated or real. Responsible for transporting patients and miscellaneous supplies throughout the hospital. Responsible for cleaning and maintaining equipment. Provides clerical support as assigned.

Education

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Minimum:

High School Diploma or equivalent

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Preferred:

Medical Terminology

Registration/Certification/Licensure:

Act 33/73 clearances
Preferred: Family & Friends CPR

Experience

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Minimum:

Six months experience in a customer service role that includes clerical support and data entry.

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Preferred:

Previous clerical support experience in a medical environment; experience transporting patients.

Other Requirements:

Comprehensive Crisis Management per policy. Responsible to safely access, transport, and handle single dose medications to include prescription and non-prescription medications. Responsible to safely access, transport, and handle sharps, such as needles, suture kits, lancets, syringes, etc.

Status:

Non-exempt

 
 
Physical Requirements:

The following frequency definitions apply to all Physical Requirements unless otherwise noted:
Occasional: (0-1/3 of day , 0 - 2.5 hrs/day, 1 - 4 reps/hr)
Frequent: (1/3 -2/3 of day , 2.5 - 5.5 hrs/day, 5 -24 reps/hr)
Constant: (> 2/3rd of day , > 5.5 hrs/day, > 24 reps/hr)

  NOTE: An asterisk (*) indicates that the item is an essential function.

Non-Material Handling

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Standing - Remaining on one's feet in an upright position remaining stationary - CONSTANT

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Walking* - Remaining upright on one's feet, and moving about - CONSTANT

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Sitting - Body remains in a seated position - OCCASIONAL

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Stooping* - To bend the body downward and forward by bending the spine at the waist - FREQUENT

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Bending* - To flex the upper body forward - FREQUENT

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Twisting* - To rotate the upper body forward - FREQUENT

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Climbing - To move the body in any direction on equipment or structures that do not include stairs or ladders - N/A

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Ladders - To ascend and descend ladders - N/A

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Stairs - To ascend and descend stairs - OCCASIONAL

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Kneeling - To move the body downwards and come to rest on both hands and both knees - OCCASIONAL

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Squatting* - To move the body downwards by bending both knees - OCCASIONAL

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Crouching - To bend the body forward and downward by bending the spine and the legs - OCCASIONAL

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Crawling - To move the body forward or backwards on hands and knees - N/A

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Reaching Horizontal* - To extend the arms and hands outward, remaining under shoulder height - OCCASIONAL

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Reaching Overhead - To extend the arms and hands up and out over shoulder height - OCCASIONAL

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Grasping* - Using functional gripping of the hand to handle an object - CONSTANT

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Finger Manipulation - To manipulate objects with the use of fingers - OCCASIONAL

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Seeing* - Using visual feedback to accomplish a task or activity - CONSTANT

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Hearing* - Using sound feedback to accomplish a task or activity - CONSTANT

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Repetitive Upper Extremity Use* - Using the arms and/or hands continuously or more than 2/3 of the total time - OCCASIONAL

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Repetitive Lower Extremity Use* - Using the legs and/or feet continuously or more than 2/3 of the total time - OCCASIONAL

Material Handling 

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Pushing* - To exert a force upon an object in order to move it in a certain direction Pushing refers to moving an object away from the person

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OCCASIONAL

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50# - > 100#

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FREQUENT

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20# - 50#

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Pulling* - To exert a force upon an object in order to move it in a certain direction Pulling refers to moving an object towards the person

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OCCASIONAL

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50# - > 100#

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FREQUENT

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20# - 50#

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Lift* - Floor to Waist

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OCCASIONAL

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20# - 50#

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Lift* - Waist to shoulder

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OCCASIONAL

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Up to 20#

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Lift* - Shoulder to overhead

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OCCASIONAL

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Up to 20#

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Carrying* - To transport an object or article using the arms or hands (> 10 feet)

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OCCASIONAL

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Up to 20#

Environmental Factors

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Working alone* - OCCASIONAL

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Working in cramped quarters - OCCASIONAL

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Constant interruptions* - CONSTANT

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Working with hands in water - FREQUENT

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Use of power tools - N/A

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Working on ladders/scaffolding - N/A

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Exposure to vibration - OCCASIONAL

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Exposure to dust - OCCASIONAL

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Exposure to noise (constant) - OCCASIONAL

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Exposure to electrical energy (outlets, etc) - OCCASIONAL

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Exposure to temperature changes (heat, cold, humidity), that require special clothing* - OCCASIONAL

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Exposure to slippery walking surfaces* - OCCASIONAL

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Exposure to solvents, grease, oils - OCCASIONAL

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Exposure to radiant energy, ie computer terminal (more than 4 hours per shift) - OCCASIONAL

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Working with bloodborne pathogens* - FREQUENT

Cardiovascular Energy Requirements - Physical Demand 

Physical Demand	Met Level	Examples of similar activity intensity
Sedentary to Light	0 - 3.5	Light house cleaning, washing dishes, serving food, food shopping, sitting, standing, computer work.
Medium	3.6 - 6.3	House work (mopping, scrubbing), health club exercising, treadmill work, stretching, yoga, walk/run-play with children, aerobic class, dancing, carrying bucket/wood, auto body repair, shoveling snow, golf (carrying clubs).
Heavy to Very Heavy	> 6.4	Calisthenics (push up, pull up, sit up, vigorous effort), carrying groceries upstairs, shoveling coal, bailing hay, fire fighting, sawing by hand, splitting wood.

As relates to this position:

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Sedentary to Light* - CONSTANT

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Medium* - OCCASIONAL

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Heavy to Very Heavy - N/A