Customer Service / Front Desk SR
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Location:
Madison, TN, US
Company:
TruFit Athletic Clubs
Summary:
The primary duties involve welcoming and checking in club members with a positive and professional attitude, and answering inquiries regarding memberships, amenities, and services. Additionally, the role requires maintaining a clean and organized front desk area.
Requirements:
Hard Skills: Customer Service, Communication Skills, Multitasking, Computer Skills, Microsoft Office, Professional Demeanor, Time Management
Experience: 0-2 years
Job Description:
Description
Front Desk Team Member
Why Join TruFit Athletic Clubs?
- Growing and So Can Your Career. Opening new clubs. Developing leaders. Competitive Benefits: Health coverage for FT & PT, EAP, 401k, Holiday Pay, PTO, and more.
- Inclusive Work Environment: Join a team that values integrity, service, courage, responsibility, and passion.
- Complimentary TruFit Membership: All teammates enjoy a free membership to stay healthy and live what we believe!
- Discounted Personal Training: Personal training sessions are just $15 to help you reach your fitness goals.
Key Responsibilities
- Welcome and check in members with a positive and professional demeanor.
- Answer questions about memberships, amenities, and services.
- Maintain a clean and organized front desk area.
Qualifications
- Friendly and outgoing personality with strong communication skills.
- Basic computer and customer service experience preferred.
- Ability to multitask in a fast-paced environment.
About TruFit Athletic Clubs
At TruFit Athletic Clubs, we’re a mission-driven team committed to helping people become the best version of themselves. With over 40 locations and growing, we provide high-value, low-cost fitness experiences backed by a culture of excellence and personal accountability.
We believe in living our values every day:
- Integrity – We do what’s right, not what’s easy.
- Service – We put our teammates and members first in every interaction.
- Courage – We lead with strength, even in uncertainty.
- Responsibility – We take ownership of our roles, results, and relationships.
- Passion – We bring energy, purpose, and positivity to every space we enter.
From our friendly front desk team to our certified trainers and operations leaders, everyone at TruFit contributes to delivering exceptional service and building lasting member relationships.
Whether you're just starting your career or looking to grow into leadership, we offer clear development paths, full-time and part-time opportunities, and a team environment that supports your goals.
Requirements
- High School Diploma or GED required.
- Schedule flexibility to include evenings and weekends.
- Previous front desk experience.
- Proficient in Microsoft Office.
Integrity | Service | Courage | Responsibility | Passion. We are proud to be an equal opportunity employer.
