Customer Service Engineer

Job Details: Job Location: Corporate HeadQuarters - Miami, FL, Salary Range: Undisclosed, (This position is located in the Fort Myers/Naples area, focused on XP (X-ray) and AP (Angiography)

About Centella

World Class Account Executives. Dedicated Engineers. Inspired Leadership. Centella has over 50 years of reliable and trusted service in the advanced healthcare technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs.

Details on the role

Are you interested in working on life-saving technology? Do you have an electrical engineering background? As a Customer Service Engineer (CSE) at Centella you interact with physicians, nurses, and technicians. The CSE is responsible for maintaining, installing, updating, and servicing GE and Philips equipment. This allows our customers to focus on what is most important, the patient!

Job Summary

The Customer Service Engineer is responsible for maintaining, installing, updating, and servicing Multivendor Equipment in South Florida. This individual must preferably reside in Miami-Dade, Broward, or Palm Beach County, and will work throughout Centella’s South Florida territory.

Main Duties and Responsibilities

Interact with Customers (internal and external) in a courteous and professional manner to solve the assigned service issues.
Repair of systems, including diagnostic imaging systems, therapy systems, computer systems, and clinical network systems at customer sites, utilizing available resources including other CSE's knowledgeable in the specific modalities.
Perform planned maintenance and equipment modifications on a timely basis with minimal supervision.
Complete required documentation on a timely and legible basis as requested.
Installation of equipment which may include uncrating, inventory, mechanical assembly, interconnecting cabling, electrical and mechanical calibrations, and adjustments, all testing required for successful equipment turnover to customer, and all paperwork required by manufacturer, local, regional, national, and international regulatory agencies.
Responsible for picking up parts ordered for assigned jobs, returning defective or unused parts, and documenting parts used per company policy and procedure.
Takes after-hour calls on a rotating basis according to the annual on-call schedule.
Work overtime as necessary during on-call weeks and at other times as required.
Actively participate in Centella training courses.
Through field assignments, continuously improve and expand knowledge and expertise in repairing and servicing a variety of equipment.
Be a safe and courteous driver always.
Follow regulatory, safety, and work procedures always.
Ensure accurate entry of all service orders into the software system.

Qualifications

Electrical Engineering degree or equivalent Field Service Engineer experience servicing, but not limited to medical imaging systems (X-ray, Ultrasound, Angiography, etc.)
Multivendor experience preferred in Siemens, GE, and Philips.
3 - 5 years or more of experience that is sufficient to demonstrate knowledge of troubleshooting with hardware components and software.
Skilled in medical or other system repair and installation, customer service experience and good oral communication is preferred. Basic math functions and reasoning ability are required.

Skills and Abilities

Customer service focus (internal & external)
Problem-solving skills
Attention to detail
Active listening
Written comprehension
Deductive reasoning
Ability to document and record information.
Processing information
Computer skills
Safe driving
Inspecting equipment, structures, and material
Mathematics
Physical Flexibility and static strength
Memorization
Instructing and teaching others
Monitor processes, materials, and surroundings.

What's in it for you?

Hybrid work schedule
Career Growth Opportunities
Training and development
401K with company match
Medical, Dental, Vision, Life, STD, LTD, and other Voluntary Benefits
Paid Time Off

We invite qualified applicants to apply and come join our collaborative and winning team in a family business, that has become a business of families!
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