Customer Service Coordinator
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RiteRug
Virginia Beach, VA, US
Summary
The Customer Service Coordinator is responsible for resolving customer disputes, processing work orders, and maintaining accurate order information. They also handle incoming calls, manage installer pay data, and ensure overall customer satisfaction.
Job Description
Job Details: Job Location: Virginia Beach - Virginia Beach, VA, Salary Range: $40000.00 - $45000.00Salary/year,
Rite Rug has been one of the top flooring providers for over 90 years! We are looking for a Customer Service Coordinator to join our growing team!
$40,000 to $45,000 a year. Salary based on experience.
POSITION SUMMARY:
Coordinate customer service activities in order to ensure customer satisfaction.
ESSENTIAL FUNCTIONS:
Research and resolve disputes
Enter order information
Process and schedule work orders
Enter installer pay information and back charges
Job cost invoices
Post payments
Respond to customer service issues
Answer incoming telephone calls
Maintain files
Perform other duties as assigned
QUALIFICATIONS AND REQUIREMENTS:
Have earned a minimum of a High School Diploma or equivalent.
Possess and have demonstrated proficient computer experience in Microsoft Office.
Be able to multi-task and prioritize the duties required.
Exhibit effective oral and written communication skills.
Be able to work independently and problem solve.
Exhibit excellent customer service skills.
Possess the ability to handle a high volume call environment.
Qualifications:
Established in 1934, RiteRug Flooring is one of the largest flooring retailers and suppliers in the nation, offering a huge selection of flooring options with unbeatable prices including carpet, hardwood, laminate, vinyl, and tile as well as environmentally friendly selections. RiteRug Flooring's specialties include: Flooring sales and installation for homeowners, residential homebuilders, property managers, businesses, remodelers, interior designers, real estate agents, and their clients. RiteRug Flooring currently operates 38 retail and commercial locations across 11 states in the Midwest and South.
Founded
1934
Company size
501-1,000 employees
Industry
Retail
Org type
Privately Held
Headquarters
Whitehall, Ohio
Established in 1934, RiteRug Flooring is one of the largest flooring retailers and suppliers in the nation, offering a huge selection of flooring options with unbeatable prices including carpet, hardwood, laminate, vinyl, and tile as well as environmentally friendly selections. RiteRug Flooring's specialties include: Flooring sales and installation for homeowners, residential homebuilders, property managers, businesses, remodelers, interior designers, real estate agents, and their clients. RiteRug Flooring currently operates 38 retail and commercial locations across 11 states in the Midwest and South.
Founded
1934
Company size
501-1,000 employees
Industry
Retail
Org type
Privately Held
Headquarters
Whitehall, Ohio
