Customer Service Coordinator
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Eberjey
FL
Summary
The Customer Service Coordinator acts as the primary point of contact for customers, resolving inquiries and issues related to orders, inventory, and quality. They collaborate with operations, logistics, and sales teams to improve customer satisfaction and streamline internal processes.
Job Description
Customer Service Coordinator
Department: Operations
Employment Type: Temporary
Location: Miami
Compensation: $24.00 - $29.00 / hour
Description
Customer Service Coordinator
The Role -The Customer Service Coordinator is key in helping to drive the business through the assistance of enhancing our customer experience. Key functions include being the first point of contact for our customers, ensuring their inquiries and issues are resolved quickly and efficiently. Also, following up on action items including but not limited to inventory, payment, delivery, and quality issues. This person will partner cross-functionally with Ops, Logistics, and Sales to establish optimal processes, improve CSAT levels, and ensure the best experience possible.
Reports to -
Senior Customer Service Manager
What You'll Do
- Respond to customers inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about our products and processes, addressing customer needs and concerns.
- Troubleshoot issues and provide solutions to ensure customer satisfaction.
- Process orders, returns, and exchanges efficiently within the designated systems.
- Follow-up on outstanding tickets and make sure we finalize each experience.
- Help improve CSAT scores throughout the season.
- Identify areas for improvement throughout the customer experience.
- Participate in site navigation and walk-through meetings.
- Follow playbook of best practices on how to interact and resolve issues with the customers.
- Work in multiple systems and worksheets to log volume drivers and issues with the larger team.
What You'll Need
- Strong verbal and written communicator.
- Ability to handle a high volume of customers inquiries while maintaining a positive attitude.
- Proficiency in using multiple software platforms (Gorgias, BlueCherry, & Shopify)
- Ability to work independently as well as in a team environment.
- Fashion brand experience preferred.
- Proficiency in all Microsoft Office programs.
Eberjey Extras
- An inviting, energetic environment that embodies our female-founded, entrepreneurial mentality
- Seasoned industry leadership committed to your professional development in the fashion retail industry
- Competitive pay and generous employee discount
Eberjey was created in 1996 by two young women entrepreneurs, Ali Mejia and Mariela Rovito, while in their early twenties, set out to offer a line of underpinnings that was the antithesis of the typical lingerie brand's va-va-voom image. They believed that the layer worn closest to the heart should express joy, love and confidence-- all the things that make a woman truly beautiful. And with those pillars, they laid the foundation of a company for women, by women, whose mission was clear: to make pretty little things that make women feel fabulous.
Today that mission is well underway, thanks in no small part to the Press, Hollywood, and Blogosphere, who have embraced the brand with open arms-- featuring it regularly in fashion magazines, blogs, TV shows, and blockbuster films. And of course its fanatical customer base that catapulted the brand from a well-kept secret enjoyed by a few to a lifestyle brand that is enjoyed by many, collected with passion, and gifted with love!
Eberjey is sold in over 1,200 specialty stores worldwide, as well as in leading Department Stores. Fabrics and laces are sourced from all corners of the globe in order to find the perfectly soft feel and delicately feminine aesthetic that has come to be known as Eberjey.
Achievements:
- 2020 Designer of the Year by Salon International de la Lingerie
- Miami New Times names Eberjey "Best Swimwear" in its "Best of Miami® 2018" guide
- UKLA WINNER: Lounge & Nightwear Brand of the Year 2015
- Miami New Times names Eberjey "Best Lingerie Store" in its "Best of "Best of Miami® 2013" guide
- Top Minority Business Award by Miami Chamber of Commerce for category "On the Map- Miami & Beyond"
Company size
51-200 employees
Industry
Retail Apparel and Fashion
Org type
Privately Held
Headquarters
Coral Gables, Florida
Eberjey was created in 1996 by two young women entrepreneurs, Ali Mejia and Mariela Rovito, while in their early twenties, set out to offer a line of underpinnings that was the antithesis of the typical lingerie brand's va-va-voom image. They believed that the layer worn closest to the heart should express joy, love and confidence-- all the things that make a woman truly beautiful. And with those pillars, they laid the foundation of a company for women, by women, whose mission was clear: to make pretty little things that make women feel fabulous.
Today that mission is well underway, thanks in no small part to the Press, Hollywood, and Blogosphere, who have embraced the brand with open arms-- featuring it regularly in fashion magazines, blogs, TV shows, and blockbuster films. And of course its fanatical customer base that catapulted the brand from a well-kept secret enjoyed by a few to a lifestyle brand that is enjoyed by many, collected with passion, and gifted with love!
Eberjey is sold in over 1,200 specialty stores worldwide, as well as in leading Department Stores. Fabrics and laces are sourced from all corners of the globe in order to find the perfectly soft feel and delicately feminine aesthetic that has come to be known as Eberjey.
Achievements:
- 2020 Designer of the Year by Salon International de la Lingerie
- Miami New Times names Eberjey "Best Swimwear" in its "Best of Miami® 2018" guide
- UKLA WINNER: Lounge & Nightwear Brand of the Year 2015
- Miami New Times names Eberjey "Best Lingerie Store" in its "Best of "Best of Miami® 2013" guide
- Top Minority Business Award by Miami Chamber of Commerce for category "On the Map- Miami & Beyond"
Company size
51-200 employees
Industry
Retail Apparel and Fashion
Org type
Privately Held
Headquarters
Coral Gables, Florida
