Customer Service Collections Rep
Boost your chances before you apply.
UR Thompson Health
NY
Summary
Responsible for securing payments and payment arrangements from self-pay patients via telephone or in person. Provides information on payment policies, financial aid, and manages monthly bad debt transfers.
Job Description
Schedule: Per Diem (Monday-Friday - days)
Main Function:
- Responsible for working with patients in person or via telephone to answer questions and secure payment or payment arrangements for self-pay accounts.
- Provide information regarding the system’s payment policy, alternative financing, insurance options, state programs, and financial aid program.
- Responsible for the monthly review of potential bad debt transfers – reviews and completes transfers per policy and procedure guidelines.
- Lives the CARES values and promotes the Thompson Way.
Qualifications:
- Associates Degree preferred.
- 2 to 3 years of previous medical billing or collection experience is required.
- Familiarity with collection practices.
- Excellent public/patient relations and communication skills.
- Skills in using computers, including Excel and Word required.
- Skills in using web-based patient financial applications/systems.
Pay Range: $19.50 - $23.00
Starting Pay: Based on Experience
Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.
Welcome to Thompson Health on LinkedIn.
An affiliate of the University of Rochester Medicine, Thompson Health is an award-winning, nonprofit healthcare system serving the greater Rochester and Finger Lakes region.
For more than 100 years, we’ve grown from a community hospital into a leading provider serving approximately 215,000 residents. Today, our team includes 900+ providers and 2,300+ associates dedicated to delivering exceptional, patient-centered care.
Our system offers a full continuum of services, including:
• F.F. Thompson Hospital (113 beds)
• Award-winning Birthing Center
• M.M. Ewing Continuing Care Center
• Ferris Hills at West Lake and Clark Meadows
• 15 primary care practices
• Sands Cancer Center (part of UR Medicine’s Wilmot Cancer Institute)
• Rehabilitation, breast imaging, lab services, and urgent care
At Thompson, culture isn’t a slogan—it’s how we operate. We live our CARES values every day: Commitment, Action, Respect, Excellence, and Service. These principles guide how we care for our patients, support one another, and grow as professionals.
F.F. Thompson Hospital is a Magnet®-designated hospital and New York State Stroke Center, with advanced certifications in orthopedic, rehabilitation, and perinatal care. As Ontario County’s largest employer, Thompson Health is a nine-time honoree on Becker’s “Top Places to Work in Healthcare” and has earned national recognition for workplace well-being and mental health.
If you’re looking for meaningful work, a supportive team, and real opportunity to grow, you’ll find it here. Join Thompson Health.
Founded
1904
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Canandaigua, New York
Welcome to Thompson Health on LinkedIn.
An affiliate of the University of Rochester Medicine, Thompson Health is an award-winning, nonprofit healthcare system serving the greater Rochester and Finger Lakes region.
For more than 100 years, we’ve grown from a community hospital into a leading provider serving approximately 215,000 residents. Today, our team includes 900+ providers and 2,300+ associates dedicated to delivering exceptional, patient-centered care.
Our system offers a full continuum of services, including:
• F.F. Thompson Hospital (113 beds)
• Award-winning Birthing Center
• M.M. Ewing Continuing Care Center
• Ferris Hills at West Lake and Clark Meadows
• 15 primary care practices
• Sands Cancer Center (part of UR Medicine’s Wilmot Cancer Institute)
• Rehabilitation, breast imaging, lab services, and urgent care
At Thompson, culture isn’t a slogan—it’s how we operate. We live our CARES values every day: Commitment, Action, Respect, Excellence, and Service. These principles guide how we care for our patients, support one another, and grow as professionals.
F.F. Thompson Hospital is a Magnet®-designated hospital and New York State Stroke Center, with advanced certifications in orthopedic, rehabilitation, and perinatal care. As Ontario County’s largest employer, Thompson Health is a nine-time honoree on Becker’s “Top Places to Work in Healthcare” and has earned national recognition for workplace well-being and mental health.
If you’re looking for meaningful work, a supportive team, and real opportunity to grow, you’ll find it here. Join Thompson Health.
Founded
1904
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Canandaigua, New York
