Customer Service Associate, Part-Time Contract | Lonely Planet
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Red Ventures
US
Summary
The associate will manage day-to-day online sales activities, including order processing, returns, and refunds. They are also responsible for addressing customer inquiries and complaints via email and telephone to ensure high satisfaction.
Job Description
This is a remote, part-time contract position based in the United States.
Lonely Planet is looking to hire a Part-Time Customer Service Associate for the upcoming holiday season. The Lonely Planet Customer Service Associate is responsible for liaising with Lonely Planet customers to provide up-to-date and informative product information to maximize customer satisfaction and sales opportunities. This role will be responsible for day-to-day online sales activities, order processing, managing returns and refunds, escalation of issues.
For the Lonely Planet website click here. Curious how Lonely Planet fits into Red Ventures? Click here.
What You’ll Do:
- Read and reply to all customer inquiries and complaints via email or telephone in a professional, proactive, and friendly manner. Inquiries include: order delivery questions, billing inquiries, article, site, and book feedback tickets, Lonely Planet App questions, Journeys traveler questions, etc.
- Liaise with our third-party warehouses to oversee the successful delivery of parcels in a timely manner
- Maintain up-to-date knowledge of Lonely Planet products and services
What We’re Looking For:
- 2+ years of experience in a contact center environment,
- Experience with a ticketing/CRM system
- Experience in Zendesk preferred
- Experience with Shopify/eCommerce storefront preferred
Compensation:
Total Cash Compensation Range: $18 – $22/ per hour
Actual compensation varies based on location, experience, and qualifications.
This is a remote, part-time contract position based in the United States.
Anticipated Contract Length: 3 months, ~20-25 hours a week
Who We Are:
Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.
At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.
Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].
If you are based in California, we encourage you to read this important information for California residents linked here.
At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.
For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there!
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Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice
Questions about this Privacy Notice can be directed to [email protected]. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.
Red Ventures is a global portfolio of high-growth companies — and a place where ambitious people come to build, grow, and scale businesses. Our businesses span industries including travel, financial services, home services, education, mortgages, and more — operating with the agility of startups while benefiting from the scale, expertise, and shared resources of a global network. Together, we’re in the business of building and growing great companies.
Across our portfolio, thousands of teammates work on brands and businesses including The Points Guy, Lonely Planet, Bankrate, Sage Homes Corporation, RV GT, and more. Each operates independently while benefiting from shared culture, powerful platform capabilities, and a central team that helps accelerate growth.
At Red Ventures, you’ll find a place where energy meets momentum. Our teams are builders, operators, and problem-solvers who move quickly, take ownership, and believe it’s fun to do bold things.
From day one, you’re connected to an instant network of peers, mentors, and communities across the portfolio — with access to extensive learning and development opportunities designed to help people grow as fast as the businesses they help build.
We also believe in being a force for good. Across our portfolio, our teams don’t just invest in volunteer hours or days. We commit to systemic impact over the course of decades. We’re proud to be the founding corporate partner of Road to Hire, a 501(c)(3) dedicated to economic mobility. We also support global social impact initiatives including Forward, a movement to revitalize Puerto Rico’s economy and attract top talent to the island, and Stronger Than Ever, a nonprofit dedicated to ending humanitarian crises around the world.
Learn more: www.redventures.com
Explore careers: www.redventures.com/careers
**Please be respectful. Any inappropriate content or anything we deem derogatory, defamatory, hateful, or misinformed in any way in will be deleted.**
Company size
1,001-5,000 employees
Industry
Technology, Information and Internet
Org type
Privately Held
Headquarters
Fort Mill, SC
Red Ventures is a global portfolio of high-growth companies — and a place where ambitious people come to build, grow, and scale businesses. Our businesses span industries including travel, financial services, home services, education, mortgages, and more — operating with the agility of startups while benefiting from the scale, expertise, and shared resources of a global network. Together, we’re in the business of building and growing great companies.
Across our portfolio, thousands of teammates work on brands and businesses including The Points Guy, Lonely Planet, Bankrate, Sage Homes Corporation, RV GT, and more. Each operates independently while benefiting from shared culture, powerful platform capabilities, and a central team that helps accelerate growth.
At Red Ventures, you’ll find a place where energy meets momentum. Our teams are builders, operators, and problem-solvers who move quickly, take ownership, and believe it’s fun to do bold things.
From day one, you’re connected to an instant network of peers, mentors, and communities across the portfolio — with access to extensive learning and development opportunities designed to help people grow as fast as the businesses they help build.
We also believe in being a force for good. Across our portfolio, our teams don’t just invest in volunteer hours or days. We commit to systemic impact over the course of decades. We’re proud to be the founding corporate partner of Road to Hire, a 501(c)(3) dedicated to economic mobility. We also support global social impact initiatives including Forward, a movement to revitalize Puerto Rico’s economy and attract top talent to the island, and Stronger Than Ever, a nonprofit dedicated to ending humanitarian crises around the world.
Learn more: www.redventures.com
Explore careers: www.redventures.com/careers
**Please be respectful. Any inappropriate content or anything we deem derogatory, defamatory, hateful, or misinformed in any way in will be deleted.**
Company size
1,001-5,000 employees
Industry
Technology, Information and Internet
Org type
Privately Held
Headquarters
Fort Mill, SC
