Customer Service Associate Jan-Apr Full/Part Time
Boost your chances before you apply.
Jackson Hewitt - 2628
Phoenix, AZ, US
Summary
The Customer Service Associate is responsible for greeting clients, scheduling appointments, and managing client flow within a retail tax office. They will also perform data entry of sensitive tax documentation and assist with general office maintenance.
Job Description
Benefits:
- Opportunity for advancement
- Training & development
- Flexible schedule
Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2027 tax season in the Phoenix area! Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy! Are you:
- A stay-at-home parent looking for part-time work?
- Able to work flexible hours?
- A Veteran or military member transitioning from the service?
- Retired and want to continue to make an impact?
- A gig worker or looking to add a second income?
- Part of a military family that moves often?
We'd love to have you!
Responsibilities:
• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.
Requirements:
• 2+ years Customer Service experience • High School diploma or equivalent• Excellent communication and interpersonal skills• Ability to work in a fast-paced, high volume retail environment• Bilingual Spanish is a plus• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues We Offer:
• Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules• Salary of $15 per hour
Call Regional Manager Mary Hernandez with any questions at 480-318-5746! We look forward to having you on our team!
When every dollar matters, it matters who does your taxes. At Jackson Hewitt, we are the lucky ones. We work with our clients on what is often the largest financial transaction they will receive all year in the form of their tax return. We are innovators looking for ways to provide our clients with fast, convenient, and low-cost access to their hard-earned money. And we strive to make taxes less taxing.
We have a passion for our employees and our customers. We recognize and appreciate that our team members are our greatest competitive advantage. Being an industry leader requires consistently focusing on quality, innovation, performance, and results.
Jackson Hewitt Tax Service Inc. is the fastest-growing full-service tax preparation company with over 5,000 franchised and company-owned locations, including nearly 3,000+ locations in Walmart stores.
At Jackson Hewitt, we stand behind our professional Tax Preparers with our Maximum Refund and 100% Accuracy Guarantees. Our employees’ achievements are supported and rewarded, and most importantly, they make a direct impact on the lives of our clients. When you join the team, you’ll work in a fast-paced environment with dynamic people driven to treat every tax return like it’s their own.
For more information about products, services, and offers, or to locate your neighborhood Jackson Hewitt office, visit www.jacksonhewitt.com or call 1 (800) 234-1040. Follow us on Facebook and Twitter.
Founded
1983
Company size
5,001-10,000 employees
Industry
Financial Services
Org type
Privately Held
Headquarters
Sarasota, FL
When every dollar matters, it matters who does your taxes. At Jackson Hewitt, we are the lucky ones. We work with our clients on what is often the largest financial transaction they will receive all year in the form of their tax return. We are innovators looking for ways to provide our clients with fast, convenient, and low-cost access to their hard-earned money. And we strive to make taxes less taxing.
We have a passion for our employees and our customers. We recognize and appreciate that our team members are our greatest competitive advantage. Being an industry leader requires consistently focusing on quality, innovation, performance, and results.
Jackson Hewitt Tax Service Inc. is the fastest-growing full-service tax preparation company with over 5,000 franchised and company-owned locations, including nearly 3,000+ locations in Walmart stores.
At Jackson Hewitt, we stand behind our professional Tax Preparers with our Maximum Refund and 100% Accuracy Guarantees. Our employees’ achievements are supported and rewarded, and most importantly, they make a direct impact on the lives of our clients. When you join the team, you’ll work in a fast-paced environment with dynamic people driven to treat every tax return like it’s their own.
For more information about products, services, and offers, or to locate your neighborhood Jackson Hewitt office, visit www.jacksonhewitt.com or call 1 (800) 234-1040. Follow us on Facebook and Twitter.
Founded
1983
Company size
5,001-10,000 employees
Industry
Financial Services
Org type
Privately Held
Headquarters
Sarasota, FL
