Customer Service And Collections Representative

Collections Specialist | Onsite in Alexandria, VA

Job Description

We are seeking a motivated and detail-oriented Collections Specialist to support our accounts receivable and collections efforts. This is an entry-level role ideal for someone looking to build a career in accounting or finance. You’ll assist with customer payment follow-ups, account maintenance, and basic cash application while learning core AR and collections processes. The ideal candidate is organized, comfortable communicating with customers, and eager to learn in a fast-paced environment.

Responsibilities

• Assist with contacting customers regarding past-due invoices and outstanding balances via phone and email.
• Support follow-up on declined payments and help track open invoices.
• Help maintain accurate customer account records, including billing details and contact information.
• Apply payments (checks, ACH, credit cards) to customer accounts with guidance from senior team members.
• Assist with reconciling payments and identifying discrepancies or unapplied cash.
• Respond to basic customer inquiries related to invoices, billing, and payment status.
• Help manage shared collections inbox and route inquiries appropriately.
• Support creation of credit and debit memos with proper documentation.
• Assist with processing manual payments (credit card/eCheck) when needed.
• Help track payment plans and follow up on commitments.
• Participate in aging report reviews and support collection tracking efforts.
• Assist with administrative tasks such as vendor forms, credit references, and account setup.
• Collaborate with internal teams (billing, customer service, sales) to resolve account issues.
• Contribute to process improvements and team projects as needed.

Essential Skills

• Strong communication skills, especially over phone and email.
• Good organizational skills and attention to detail.
• Ability to manage multiple tasks and follow up consistently.
• Comfortable using Microsoft Excel and learning new systems (ERP/accounting software).

Additional Skills & Qualifications

• 0–2 years of experience in accounts receivable, customer service, or administrative support.
• Basic understanding of accounting or willingness to learn AR and collections processes.

Work Environment

The collections team is small, and the role involves making approximately 150 calls per day. The position requires a well-spoken individual with good energy. You will receive a list of clients each day and will be responsible for calling individuals at the companies to manage collections accounts receivable. The work environment is fast-paced and involves data entry tasks, contributing to a dynamic team setting

Kaitland Clawson

APPLY HERE & BOOK TIME IN MY CALENDAR

Link:   https://talentassistant.astoncarter.com/assistant/bookings/ksjok6gb

LinkedIn:   https://www.linkedin.com/in/kaitland-clawson-552605154/

Job Type & Location

This is a Contract to Hire position based out of Alexandria, VA.

Pay and Benefits

The pay range for this position is $20.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Alexandria,VA.

Application Deadline

This position is anticipated to close on Jun 16, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.