Customer Service Agent | Part- Time
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Empire Auto Parts
MD
Summary
The agent serves as the primary link between the company and collision repair shops, handling product inquiries and order processing. They are responsible for resolving customer issues and collaborating with warehouse and shipping teams to ensure seamless fulfillment.
Job Description
The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers.
Responsibilities:
- Product Expertise: Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
- Customer Inquiries: Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
- Order Processing: Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
- Issue Resolution: Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
- Inventory Awareness: Stay informed about inventory levels and product updates to provide accurate information to customers.
- Collaboration with Teams: Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
- Feedback Collection: Collect customer feedback and suggest improvements in products, services, or processes to management
Qualifications/Skills:
- High school diploma or equivalent; automotive parts or collision repair training is a plus.
- Experience in customer service, preferably in the automotive or collision repair industry.
- Strong understanding of automotive parts and their applications.
- Proficiency in CRM software and order management systems.
- Excellent communication and interpersonal skills.
- Technical aptitude with automotive parts and repair processes.
- Attention to detail and accuracy in order processing.
- Strong problem-solving and negotiation skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Bilingual: English and Spanish
- Call Center experience
- Be at least 18 years old
What We Offer:
- Paid Training
- Paid Sick Days
- Paid Holidays, Including 1 Floating Holiday (Your Birthday)
- Weekly Pay
- M-F work week; No weekends
Employee Perks:
- Casual Dress Code
- Teamwork Environment
- Free Company Apparel
- Free Parking
- Employee Recognition
Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.
* Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG
Empire Auto Parts is the fastest growing supplier of aftermarket automotive collision and cooling parts in the United States, with over 50 locations across 27 states from Maine to Texas. We stock over 800,000 parts in inventory from 675 vehicle makes, models and vintages.
Here’s how we do it:
PRODUCT QUALITY
Quality control begins at the factory, where Empire is directly involved in production, packaging, and shipment decisions that ensure unmatched part quality levels, whether parts are CAPA certified or non-certified. As a result, our quality-based return rates are ¼ the industry average.
SERVICE
We provide daily delivery from Empire employees in company vans to ensure that your parts are treated with the same care that you give to the vehicle you are repairing for YOUR customer. Our parts are covered by the best warranty in the industry. And if you need help, just call one of our highly-skilled representatives located in your region to assist you. We make doing business with Empire easy.
CHOICE
We want you to order parts in a manner that works best for your business, not ours. So if you utilize an electronic procurement platform like CCC, OPS, PartsTrader or others, we are fully integrated to make ordering easy. If you prefer to use our proprietary web portal, we have that option. Or you can call us on the phone and we can handle your order that way.
So whether you are a single location repair shop in a small town or one of the nation’s largest multi-shop operators, we have what you need:
A/C Condensers
Bumpers & Components
Cameras & Sensors
Coolant & Washer Fluid Tanks
Cooling Fans
Doors
Door Handles
Door Mirrors
Fenders & Fender Liners
Grilles & Components
Header & Nose Panels
Headlamp Doors
Hoods, Hinges & Supports
Inner Structures
Lamps & Components
Pads & Moldings
Radiators
Radiator Supports
Rust Repair Panels
Tailgates
Trunk Lids
Window Regulators
Contact us. We would love to work together.
Founded
1985
Company size
501-1,000 employees
Industry
Transportation, Logistics, Supply Chain and Storage
Org type
Privately Held
Headquarters
Totowa, NJ
Empire Auto Parts is the fastest growing supplier of aftermarket automotive collision and cooling parts in the United States, with over 50 locations across 27 states from Maine to Texas. We stock over 800,000 parts in inventory from 675 vehicle makes, models and vintages.
Here’s how we do it:
PRODUCT QUALITY
Quality control begins at the factory, where Empire is directly involved in production, packaging, and shipment decisions that ensure unmatched part quality levels, whether parts are CAPA certified or non-certified. As a result, our quality-based return rates are ¼ the industry average.
SERVICE
We provide daily delivery from Empire employees in company vans to ensure that your parts are treated with the same care that you give to the vehicle you are repairing for YOUR customer. Our parts are covered by the best warranty in the industry. And if you need help, just call one of our highly-skilled representatives located in your region to assist you. We make doing business with Empire easy.
CHOICE
We want you to order parts in a manner that works best for your business, not ours. So if you utilize an electronic procurement platform like CCC, OPS, PartsTrader or others, we are fully integrated to make ordering easy. If you prefer to use our proprietary web portal, we have that option. Or you can call us on the phone and we can handle your order that way.
So whether you are a single location repair shop in a small town or one of the nation’s largest multi-shop operators, we have what you need:
A/C Condensers
Bumpers & Components
Cameras & Sensors
Coolant & Washer Fluid Tanks
Cooling Fans
Doors
Door Handles
Door Mirrors
Fenders & Fender Liners
Grilles & Components
Header & Nose Panels
Headlamp Doors
Hoods, Hinges & Supports
Inner Structures
Lamps & Components
Pads & Moldings
Radiators
Radiator Supports
Rust Repair Panels
Tailgates
Trunk Lids
Window Regulators
Contact us. We would love to work together.
Founded
1985
Company size
501-1,000 employees
Industry
Transportation, Logistics, Supply Chain and Storage
Org type
Privately Held
Headquarters
Totowa, NJ
