CUSTOMER SERVICE AGENT

Job Details: Job Location: H-F Ice Arena - Flossmoor, IL, Position Type: Part Time, Education Level: Not Specified, Salary Range: $15.00 - $17.00Hourly, JOB SUMMARY:  Under the supervision and direction of the Manager, the Customer Service Agent is responsible for the efficient operation of the customer service desk.  Customer Service Agent is responsible for handling the daily business at the customer service desk, registrations, open skating, skate rental and ice rental payments, answering telephones and giving information on Ice Arena programs and operations, daily deposits/bookkeeping.  Works hours as assigned including days, nights, weekends. The H-F Park District’s mission statement is “to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment”.

ESSENTIAL JOB RESPONSIBILITIES:

Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service.
Greet visitors promptly and courteously, interact with customers to meet their needs while visiting the facility

Will assist the supervisors, manager in the actual operation of the facility
Responsibly and accurately handle cash, check or credit card payments, maintain a balanced cash drawer, and process a balanced deposit
Understand Ice Arena policies
Perform other work as assigned

Adhere to all policies and procedures outlined in the Policy and Procedure Manual, Personnel Manual and Safety Manual
Be prepared to respond to medical emergencies
Have a basic knowledge of all facilities, parks, programs, special events, and memberships; or know how and where to obtain the information
Assist all employees of the Park District as needed
Other related job duties as assigned.

COGNITIVE SKILLS REQUIRED:

Must be able to read, write and organize materials
Must be able to communicate effectively orally and in writing
Must be able to troubleshoot, solve problems and exercise good judgement
Must be a self-starter able to work with minimal supervision
Must be able to assist customers both in person and by phone in a professional and courteous manner
Must be able to register participants for various programs with consistency and accuracy
Must be able to handle pressure and an active environment
Must be able to communicate with all departments

 
Qualifications: JOB SKILLS AND QUALIFICATIONS:

Professional demeanor and outstanding customer service skills
Accurate in work with great attention to detail
Ability to diffuse difficult situations or contentious customer interactions
Ability to handle emergencies in a calm and professional manner
Knowledge and skills with computers and software including Microsoft Office
Ability to learn additional software and systems required for business transactions

EDUCATION AND TRAINING:

Customer Service experience preferred
CPR/First Aid Certified.

PHYSICAL REQUIREMENTS:     

       STANDING:     Extended periods of time

       SITTING:          Some

       WALKING:      Some

       LIFTING:          Occasional under 25 pounds

       STOOPING:     Yes, to retrieve information from low files    

       REACHING:     Minimal

       CLIMBING:      Minimal

       VERBAL:          Extensive, must be able to communicate with in-person customers and over a phone

       VISION:           Extensive, must be able to read, write and use a computer

HOURS:

The Customer Service Agent may work any hours that Park District facilities are open. 

Part-Time Benefits:

Discounted individual fitness membership at Racquet Fitness Center
Discounted golf fees and driving range tokens at Coyote Run
Individual admission to open skate at H-F Ice Arena
Individual Lions pool pass
20% off (1) facility rental/year
20% off birthday party package for child(ren)
20% off program fees
Irons Oaks ropes course & climbing tower
Individual ski rental at Irons Oaks (cross-country skiing)
457 Retirement Plan
Participation in Illinois Municipal Retirement Fund - only available if required minimum hours are met (work more than 1,000 hours in a year).
Paid CPR/AED training and certification.
Additional benefits for facility employees only.
Paid Leave Time Off