Customer Service

Job DetailsLevel: EntryJob Location: ACC North Carolina - Raleigh, NC 27615Salary Range: $12.50 - $12.50 HourlyWork From Home-Customer Service

Spanish/English Bi-Lingual

***Equipment Provided***

***Paid Training***

At American Customer Care/ Premiere Response, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry.

We are currently hiring professionals to work in the role of: Remote Customer Service Representative

*Please note: if you live in CT or NJ near our offices you may be required to come in when necessary.

RESPONSIBILITIES:

Handle customer inquiries and complaints
Maximize every sales opportunity by upselling and cross-selling profitable products
Document and update customer records based on interactions
Maintain a knowledge base of the evolving products and services
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately, and efficiently

PREFERRED SKILLS:

Minimum of 2 years customer service experience in a call center environment
Experience supporting luxury brand products and services
Experience supporting home appliances
Positive and professional demeanor
Excellent written and verbal communication skills both English and Spanish
Minimum HS diploma, college preferred
Experience with diagnosing and troubleshooting
Has experience supporting consumer products and/or services.

EEO Statement:

ACC/PR is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

TRAINING:

Product training (Understanding of our clients range of products, ingredients, application, adverse effects, etc.)
Systems training (How to use CRM and ACD Tools)
Remote training (via the video conference platform Zoom)
100% Attendance

WHY US?

We inspire and develop employees to be able to effectively empathize with consumers.
We create experiences that provide promotion opportunities from within.
We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!

Qualifications