Customer & Sales Specialist
Boost your chances before you apply.
Integrated Martial Arts
West Boylston, MA, US
Summary
Manage the front desk experience by greeting members, handling scheduling, and maintaining facility operations. Drive growth by responding to leads, conducting tours, and converting prospects into long-term members.
Job Description
Benefits:
- Bonus based on performance
- Company parties
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
- Wellness resources
Front Desk Team Member — Career Track to Management
Integrated Martial Arts (IMA Worcester) | Worcester, MA Part-Time / Full-Time • $15–$18/hr + commission
The OpportunityThis isn't a typical front desk job — it's the first step on a defined path to management at a growing martial arts and fitness brand. We promote from within: Front Desk → Assistant Manager → General Manager.If you're driven, great with people, and want a real career (not just a shift), keep reading.
What You'll Do
Member Experience Greet members and guests, build real relationships, and own the energy at the front desk. Handle scheduling, account questions, and anything that keeps members happy and engaged.
Sales & Lead Conversion Respond fast to leads by phone, text, and email. Run facility tours, present our programs with confidence, and convert prospects into trial members — then trials into long-term members. Consistent follow-up is the job.
Operations Keep the front desk and lobby sharp. Support opening and closing, process memberships and retail transactions accurately, and help with daily admin and reporting.
Who We're Looking For
- Strong communicator who actually likes people
- Positive, high-energy, professional
- Comfortable with sales conversations
- Reliable, punctual, detail-oriented
- Can juggle multiple things in a fast-paced environment
- Tech-comfortable (scheduling systems, basic software)
Bonus: Background in fitness, martial arts, sales, or customer service — and a personal passion for any of the above.
What You Get
- $15–$18/hr + commission on memberships and conversions
- Free all-access membership — BJJ, Muay Thai, MMA, Wrestling, Kali, Karate, and IMA FIT (Strength & Conditioning)
- Flexible scheduling
- Direct mentorship from leadership
- A clear, real path to Assistant Manager and General Manager roles
About IMAIMA Worcester is a premier martial arts and fitness facility with BJJ, Muay Thai, MMA, Wrestling, Karate, and Strength & Conditioning all under one roof. We're building a community grounded in discipline, growth, and excellence — and we're hiring people who want to grow with us.
ApplyEmail [email protected] Subject line: Front Desk Application – Alan Cheng
Integrated Martial Arts Worcester is a premier training facility offering high-level Brazilian Jiu-Jitsu, Muay Thai, Wrestling, MMA, Self-Defense, and Kali for adults, teens, and kids. We also provide specialized martial arts programs for children with autism, ADHD, and other neurodiverse needs. This creates a safe, structured, and empowering environment for every student.
What makes IMA Worcester unique is that we offer two separate semi-private training systems under one building:
🥋 Martial Arts Semi-Private Training
Small-group training in BJJ, Muay Thai, Wrestling, and MMA for students who want more focused coaching, faster progress, and personalized development.
🏋️♂️ Strength & Conditioning Semi-Privates
A full strength and conditioning program built on modern athletic training, customized coaching, and small-group accountability. Designed to improve strength, mobility, conditioning, and overall fitness. Whether you’re a martial artist or simply looking to get in shape.
Our youth programs build discipline, confidence, focus, and real-world self-defense skills. Our adult programs deliver world-class instruction, community support, and a results-driven training experience for beginners to advanced athletes.
At IMA Worcester, you get martial arts, self-defense, youth development, neurodiverse support, and high-level strength training all in one facility. We help every member grow stronger, more confident, and more capable on and off the mats.
Founded
2025
Company size
11-50 employees
Industry
Wellness and Fitness Services
Org type
Self-Employed
Headquarters
West Boylston, Massachusetts
Integrated Martial Arts Worcester is a premier training facility offering high-level Brazilian Jiu-Jitsu, Muay Thai, Wrestling, MMA, Self-Defense, and Kali for adults, teens, and kids. We also provide specialized martial arts programs for children with autism, ADHD, and other neurodiverse needs. This creates a safe, structured, and empowering environment for every student.
What makes IMA Worcester unique is that we offer two separate semi-private training systems under one building:
🥋 Martial Arts Semi-Private Training
Small-group training in BJJ, Muay Thai, Wrestling, and MMA for students who want more focused coaching, faster progress, and personalized development.
🏋️♂️ Strength & Conditioning Semi-Privates
A full strength and conditioning program built on modern athletic training, customized coaching, and small-group accountability. Designed to improve strength, mobility, conditioning, and overall fitness. Whether you’re a martial artist or simply looking to get in shape.
Our youth programs build discipline, confidence, focus, and real-world self-defense skills. Our adult programs deliver world-class instruction, community support, and a results-driven training experience for beginners to advanced athletes.
At IMA Worcester, you get martial arts, self-defense, youth development, neurodiverse support, and high-level strength training all in one facility. We help every member grow stronger, more confident, and more capable on and off the mats.
Founded
2025
Company size
11-50 employees
Industry
Wellness and Fitness Services
Org type
Self-Employed
Headquarters
West Boylston, Massachusetts
