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Salary Unstated 44d ago

Customer Representative – Travel

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Consultwithtray

Boston, MA, US

Full-time Permanent Remote

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Summary

The Customer Representative will manage end-to-end travel bookings, including flights, hotels, and tours, while providing personalized recommendations to clients. They are responsible for resolving customer concerns promptly and maintaining accurate documentation to ensure high levels of client satisfaction.

Job Description

We're a remote travel team hiring a Customer Representative – Travel to support our clients with their travel needs from first inquiry through final booking and beyond.

You'll be a key point of contact for customers, answering questions, managing bookings, resolving issues, and delivering a consistently professional and helpful experience. This is a fully remote position with flexible scheduling and full training provided from day one. No prior travel industry experience required.

Key Responsibilities

  • Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service

  • Manage bookings for flights, hotels, tours, and transportation accurately and efficiently

  • Offer personalized travel recommendations based on each client's preferences and needs

  • Address customer concerns and complaints promptly with a solutions-focused approach

  • Process booking documentation and maintain accurate client records

  • Build and maintain long-term client relationships to support satisfaction and retention

  • Efficiently manage and resolve customer concerns with professionalism

  • Stay current on travel trends, industry updates, and supplier offerings to better serve clients

What Were Looking For

  • Customer-first mindset with strong communication skills

  • Experience in customer support, hospitality, or tourism preferred

  • Reliable, organized, and capable of multitasking

  • Comfortable navigating online systems and digital booking tools

  • Passionate about travel and delivering excellent service

Technical Requirements

  • Laptop or desktop computer.

  • Reliable broadband internet connection.

  • Smartphone for communication and updates.

  • Must be authorized to work in the US, UK, Australia, LATAM, or Spain

What We Offer

  • Work-from-home flexibility

  • Flexible hours

  • Training and mentorship

  • Growth opportunities within a growing travel company

  • Access to industry discounts and travel benefits

  • Positive and team-oriented culture