Salary Unstated
23d ago
Customer Relations Representative
Boost your chances before you apply.
Advantage Chevrolet of Bridgeview
Bridgeview, IL, US
Summary
The representative will conduct outbound follow-up calls to service customers to gather feedback and address concerns. They are also responsible for tracking response data and supporting the service team in maintaining customer relationships.
Job Description
Advantage Auto Group, is looking for a part-time Customer Relations Representative to join our Service Department team.
What You'll Do
- Make outbound follow-up calls to service customers to gather feedback on services performed on vehicle.
- Address customer concerns promptly and professionally, escalating issues to the Service Manager when needed
- Track and report response data and customer satisfaction trends
- Support the service team in maintaining strong customer relationships post-visit
What We're Looking For
- Excellent phone and interpersonal communication skills
- Comfortable working with performance metrics and call volume targets
- Automotive service or customer service background preferred, not required
- Reliable, detail-oriented, and able to work independently
Details
- Part-time schedule
