Customer Experience Representative - New Orleans Airport - Seasonal
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Enterprise Holdings
Kenner, LA, US
Summary
The Customer Experience Representative facilitates the rental process by verifying driver information and preparing rental documents accurately. They are also responsible for providing superior customer service and actively promoting company-approved services and products.
Job Description
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This seasonal (180-day) position located at 600 Rental Blvd. in Kenner, LA (New Orleans International Airport).
***This is a sales role, you must have a strong desire to work in sales.***
We offer:
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Training and development
Schedule
- 10:45pm - 7:00am Sunday, Monday, Wednesday, Thursday, and Friday
- OFF: Tuesday and Saturday
Compensation
The starting rate of pay for this position is $16.62 per hour, based on a 40-hour workweek. Employees receive a $2.00 per hour shift differential for weekend shifts, resulting in:
- $16.62/hour for Monday–Friday
- $18.62/hour for Saturday and Sunday
This position also offers bonus opportunities.
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Prepare all rental documents accurately and completely
- Verify car information and VIN number for security and car control
- Provide additional service to Emerald Aisle members by offering our refueling option
- Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
- Ensure that “Booth” is stocked with appropriate supplies to meet the needs of our customers
- Provide all customers with undivided attention while assisting them at the exit booth
- Make eye contact and greet all customers; thank customer at the conclusion of all transactions
- Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
- Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
- High School Diploma or G.E.D. required
- Must have a minimum of 1 year prior customer service retail or administrative support experience
- Must be able to work the following schedule:
- 10:45pm - 7:00am Sunday, Monday, Wednesday, Thursday, and Friday
- OFF: Tuesday and Saturday
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.
Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.
Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.
That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.
Company size
10,001+ employees
Industry
Travel Arrangements
Org type
Privately Held
Headquarters
St. Louis, Missouri
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.
Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.
Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.
That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.
Company size
10,001+ employees
Industry
Travel Arrangements
Org type
Privately Held
Headquarters
St. Louis, Missouri
