Customer Experience Representative
Boost your chances before you apply.
JOLLY PLUMBING
KY
Summary
The role focuses on promoting customer satisfaction by converting incoming calls into booked service appointments. Responsibilities include maintaining an accurate customer database and coordinating with dispatch and management.
Job Description
Job Details: Job Location: Jolly Enterprises - Wilder, KY, Salary Range: Undisclosed, CUSTOMER EXPERIENCE REPRESENTATIVE
JOB SHIFT
Monday - Friday
8am - 4:30pm
PAY RANGE
$17-20, based on experience
Why Choose Jolly?
• Competitive Bi-Weekly Pay, 401K Retirement Matching
• Health Benefits that include: Medical, Dental, Vision
• Paid Training (We Pay You to Learn on the Job)
• 10 Days of PTO, 6 Paid Holidays
• State of the art facility includes a full court basketball/event center that is available to employees and their families or friends
• NEXSTAR Company - Training and coaching
• Work Hard, Play Hard! Motivated team players who like to have fun
• Work/Life Balance
• Community Focus
• Office Support
WHY WE NEED YOU
Because we offer top of the line products and services, we need top of the line Customer Experience Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.
THE BIG TASK
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
Qualifications: KEY SUB TASKS
You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
Participate in training so that you grow and develop as a professional.
Maintain and update our customer database with complete and accurate information. Maintain communication with dispatch and your manager.
Jolly Enterprises is the parent company of Jolly Plumbing, Jolly Cleaning and Restoration and Jolly Property Maintenance. Jolly Enterprise companies are in search of your repeat business, not a big, one-time job. We strive to bring service back to how it should be, a job well done at a fair price. We take on your situation as if it was our own, any job, at anytime.
Founded
1979
Company size
11-50 employees
Industry
Consumer Services
Org type
Self-Owned
Headquarters
Wilder, Kentucky
Jolly Enterprises is the parent company of Jolly Plumbing, Jolly Cleaning and Restoration and Jolly Property Maintenance. Jolly Enterprise companies are in search of your repeat business, not a big, one-time job. We strive to bring service back to how it should be, a job well done at a fair price. We take on your situation as if it was our own, any job, at anytime.
Founded
1979
Company size
11-50 employees
Industry
Consumer Services
Org type
Self-Owned
Headquarters
Wilder, Kentucky
