Customer Experience Officers (Seasonal)
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Barbados Tourism Marketing Inc.
Warrens, WI, US
Summary
The Customer Experience Officer acts as the primary point of contact for guests, managing arrivals, logistics, and inquiries to ensure a seamless experience. They also collaborate with airport stakeholders and internal teams to resolve issues and identify opportunities for service improvement.
Job Description
CAREER OPPORTUNITY
Customer Experience Officers (Seasonal)
BACKGROUND
The Barbados Tourism Marketing Inc. in its quest to promote, assist and facilitate the efficient development of tourism and Barbados’ tourism product, is seeking to recruit exceptionally skilled persons to fill the positions of Customer Experience Officers.
ROLE SUMMARY
The Customer Experience Officers will be responsible for engaging customer interactions, addressing their needs and concerns, and continuously improving the overall customer experience.
SUMMARY OF KEY RESPONSIBILITIES
- Act as the main point of contact for all customer inquiries, requests, and concerns, ensuring timely and professional responses.
- Welcome and direct arriving guests, ensuring a seamless arrival experience.
- Provide meet-and-greet services for VIP guests and other special arrivals.
- Arrange hotel accommodations and support other guest-related logistics.
- Collaborate with immigration, customs and tourism partners within the airport environment to assist guests and ensure smooth operations.
- Coordinate with internal teams and external stakeholders to resolve customer issues effectively and efficiently.
- Monitor customer feedback and prepare reports and presentations to support continuous service improvements.
- Proactively evaluate and enhance the overall customer experience.
- Build and maintain positive relationships with customers, ensuring personalized service that meets their expectations.
- Identify and act on opportunities to upsell or cross-sell services based on customer preferences
SUMMARY OF KEY REQUIREMENTS
- At least five subjects at CSEC General Proficiency level or similar, including English Language
- Previous experience in a related field would be advantageous.
- Knowledge of at least one foreign language would be an asset
- Excellent communication skills.
- Demonstrated ability to resolve issues efficiently and effectively.
- Intimate knowledge of Barbados’ accommodation and attraction products.
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
APPLICATIONS
Suitably qualified and experienced persons should submit their applications for consideration to [email protected] by October 31, 2026, addressed to:
The Director, Human Resources & Corporate Services
Barbados Tourism Marketing Inc.
2nd Floor One Barbados Place
Warrens, St. Michael
Only suitable applications will be acknowledged
The Barbados Tourism Marketing Inc. (BTMI) functions are to promote, assist and facilitate the efficient development of tourism; to design and implement suitable marketing strategies for the effective promotion of the tourism industry; to make provision for adequate and suitable air and sea passenger transport services to and from Barbados; to encourage the establishment of amenities and facilities necessary for the proper enjoyment of Barbados as a tourist destination; to carry out market intelligence in order to inform the needs of the tourism industry.
"Our mission at the Barbados Tourism Marketing Inc. (BTMI) is to develop and execute compelling marketing strategies that tell the authentic brand story of Destination Barbados. The key to our success is our people: our employees, strategic partners, and key stakeholders – including each and every Barbadian. We all have a role to play in raising and maintaining the profile of Barbados as a premier tourist destination. In the face of economic challenges, stiffening competition and ever-evolving technology, it’s imperative that we work together to achieve our primary goals. This site serves as a hub for pertinent data, as well as recent and upcoming BTMI activities. We welcome you to peruse all of our resources and I look forward to further strengthening our relationships as we move forward."
Chief Executive Officer | Ms. Andrea Franklin
Founded
2014
Company size
51-200 employees
Industry
Travel Arrangements
Org type
Government Agency
Headquarters
Warrens, St. Michael, Barbados. W.I.
The Barbados Tourism Marketing Inc. (BTMI) functions are to promote, assist and facilitate the efficient development of tourism; to design and implement suitable marketing strategies for the effective promotion of the tourism industry; to make provision for adequate and suitable air and sea passenger transport services to and from Barbados; to encourage the establishment of amenities and facilities necessary for the proper enjoyment of Barbados as a tourist destination; to carry out market intelligence in order to inform the needs of the tourism industry.
"Our mission at the Barbados Tourism Marketing Inc. (BTMI) is to develop and execute compelling marketing strategies that tell the authentic brand story of Destination Barbados. The key to our success is our people: our employees, strategic partners, and key stakeholders – including each and every Barbadian. We all have a role to play in raising and maintaining the profile of Barbados as a premier tourist destination. In the face of economic challenges, stiffening competition and ever-evolving technology, it’s imperative that we work together to achieve our primary goals. This site serves as a hub for pertinent data, as well as recent and upcoming BTMI activities. We welcome you to peruse all of our resources and I look forward to further strengthening our relationships as we move forward."
Chief Executive Officer | Ms. Andrea Franklin
Founded
2014
Company size
51-200 employees
Industry
Travel Arrangements
Org type
Government Agency
Headquarters
Warrens, St. Michael, Barbados. W.I.
