Customer Experience Agent (Bilingual-Spanish) Work-At-Home
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Location:
FL
Company:
Alorica
Summary:
Guide customers through questions and concerns while using the product or service. Record detailed information and maintain customer records to ensure accuracy.
Requirements:
Hard Skills: Customer Service, Problem Solving, Active Listening, Detail Oriented, Communication, Customer Experience, Record Keeping, Solution Explanation, Service Recommendations, Empathy, Time Management, Adaptability, Teamwork, Conflict Resolution, Data Entry, Multilingual
Experience: 0-2 years
Job Description:
Customer Service Representative
Location: "United States”
Employment Type: “Full-time”
Supporting: “Customer Care”
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
- Guide customers through questions, concerns, or challenges they encounter while using the product or service
- Listen actively to understand the root of the issue and provide clear, effective solutions
- Record detailed call information for auditing, reporting, and follow-up purposes
- Maintain and update customer records to ensure accurate and current information
- Identify opportunities to introduce customers to new or enhanced services that meet their needs
- Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
