Customer Engagement Trainee

Customer Engagement Trainee

Location: Blue Bell, PA

Hourly Salary: $ 23.00

About SKF:

SKF has been making the world spin since 1907!

SKF is an industry-leading manufacturer that's dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth.

SKF aims to have net zero greenhouse gas emissions at all our production facilities by 2030.

SKF products keep vehicles rolling, power the machines that put food on your table, and even reach into the cosmos as part of the Mars rover mission. Founded in Sweden in 1907, today SKF is publicly traded on the Nasdaq Stockholm with annual sales in 2020 of approximately $10 billion.

About the Role

We are seeking a motivated and customer‑focused individual who is eager to begin a career in Customer Engagement. As a Customer Engagement Trainee, you will learn the foundational skills and processes that support our evolving customer service model. This temp to hire trainee role is designed to prepare you for future consideration as a Customer Engagement Representative by providing hands-on exposure to best‑in‑class customer interactions, internal collaboration, and problem-solving techniques.  In this role, you will work closely with experienced team members to understand customer needs, learn SKF systems and processes, and build the confidence required to deliver meaningful support. Your focus will be on developing the knowledge, capabilities, and mindset needed to eventually support customers more independently.  The ideal candidate is open to travel.  The Customer Engagement Representative role includes a required travel component, as representatives regularly visit customer sites. However, as a Customer Engagement Trainee, you will not be required to travel during the training period.

What You'll Do

• Learn & Develop
  • Participate in guided training to understand the responsibilities of the Customer Engagement Representative role.
  • Build foundational knowledge of SKF products, services, and processes.
  • Shadow team members during customer calls, internal meetings, and solution discussions.
• Customer Experience Support
  • Assist in delivering a positive customer experience through responsive, accurate, and professional support.
  • Learn how to identify customer needs and escalate more complex issues to senior team members.
• Proactive Engagement (Learning Phase)
  • Gradually take on opportunities to interact with customers by phone or email under supervision.
  • Support the internal sales team with basic tasks, documentation, and follow-up needs.
• Solutions & Collaboration
  • Learn how to work with cross-functional teams (e.g., Engineering, Planning, Operations) to understand how customer solutions are developed.
  • Assist with collecting data and preparing simple reports that contribute to customer problem-solving.
• Core Customer Support
  • Help manage customer requests including order inquiries, status checks, documentation requests, and other standard questions.
  • Practice first-contact resolution while knowing when to ask for support.
• Process Improvement Exposure
  • Offer observations and feedback during training that help improve workflows and customer experience.
  • Develop an understanding of value chain principles and how they apply to daily tasks.

Who You Are

• Ambitious and Driven
  • Excited to contribute to a dynamic team
  • Motivated to grow in a customer-focused role
  • Demonstrates initiative and a strong work ethic
  • Strong desire to make a positive impact
• Strong Soft Skills
  • Friendly, empathetic, and comfortable interacting with customers.
  • Strong active listening skills and the ability to communicate clearly.
• Comfortable on the Phone
  • Ability to speak with customers in a professional and confident manner (experience handling calls is a plus, not required).
• Customer-Focused Mindset
  • Demonstrate proactive customer care by recognizing needs before the customer expresses them.
  • Naturally curious about customer needs and motivated to help solve problems.
  • Desire to build a career focused on customer experience and relationship-building.
• Collaborative & Willing to Learn
  • Open to feedback, coaching, and continuous learning.
  • Enjoys working with others and contributing to team success.
• Analytical & Organized
  • Basic proficiency in Microsoft Excel and Microsoft Office Suite.
  • Strong attention to detail, time management, and ability to stay organized in a fast-paced environment.
• Technical Learner
  • Interest in learning new tools, systems, products, and processes.
  • Comfortable working with data and documentation.
• Flexible & Adaptable
  • Comfortable adapting to new challenges and evolving customer needs.
  • Willingness to travel; travel will be required if hired into a permanent role.

What SKF Offers:

The opportunity to work in an innovative and well-equipped professional environment that is part of a global company with an excellent reputation. You will join a team of highly motivated colleagues, who will work with you and look forward to seeing you develop your career with SKF.