Customer Engagement Specialist - Remote - TP88779

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles.
*****The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.*****

If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

 At this time, TP can only offer employment to individuals located in the following states:
AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Customer Engagement Specialists are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines.  The position is responsible for resolving high level consumers issues in a fast-paced environment. 

    Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and procedures
    Responsible for the negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention so as to ensure consumer satisfaction
    Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines
    Professionally represent the consumer services team with brand partners to drive change through the voice of our consumers
    Accurately document and report on consumer interactions
    Engage in consumer communication through calls, live chat or email to answer questions, solve problems and troubleshoot
    Assist consumers in eCommerce transaction and processing payments
    Respond to Social Media posts

#LI-Remote

Additional Qualifications/Responsibilities

Qualifications:

    2+ years’ experience in a consumer facing role preferred
    Experience with utilizing multiple tools and emerging technology
    Google Suite Experience preferred
    Call center, voice, chat and email communication experience preferred
    eCommerce experience
    Able to work independently
    Strong technical aptitude for new technologies
    Ability to work cross functionally within the organization as well as with consumers
    Ability to work remotely in a virtual team environment
    6 months Customer service experience preferred
    Over 18 years of age
    Ability to type 25 wpm
    High School Graduate or GED
    Comfort with desktop computer system
    Ability to navigate Windows operating systems

Key Competencies:

    Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
    Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
    Communication: Outstanding communication, listening, and analytical skills.
    Organizational Skills: Strong organizational and problem-solving skills.
    Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
    Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
    Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
    Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

    Internet Requirements:
        A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
        Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN 
        Proof of internet speed required

Certificates/Security Clearances/Other

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

    Paid Training
    Competitive Wages
    Full Benefits (Medical, Dental, Vision, 401k and more)
    Paid Time Off
    Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!