Customer Care Dispatcher with Inventory & Troubleshooting Focus
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QUINLAN ALARM SYSTEMS INC
Mokena, IL, US
Summary
Manage and track inventory while assisting customers with security system troubleshooting. Coordinate and dispatch service technicians to ensure successful service visits.
Job Description
Benefits:
- Bonus based on performance
- Flexible schedule
- Opportunity for advancement
- Training & development
We’re looking for a Customer Care Dispatcher to play a key role in supporting our operations, with a primary focus on inventory management and customer troubleshooting, and a secondary role in dispatching service technicians. If you’re detail-oriented, tech-savvy, and enjoy solving problems while helping customers, we’d love to meet you.
What You’ll Do
- Manage and track inventory, ensuring accuracy and availability of equipment
- Assist customers with troubleshooting security systems and resolving issues efficiently
- Answer incoming calls and provide professional, friendly support
- Document service requests and updates using company software
- Schedule and dispatch service technicians as needed
- Communicate clearly with technicians to support successful service visits
What We’re Looking For
- Experience in customer service, inventory management, or dispatching (security/alarm industry a plus)
- Strong computer skills and ability to quickly learn new software systems
- Excellent problem-solving and organizational abilities
- Clear communication skills and attention to detail
- A customer-first mindset with patience and professionalism
Why Join Us?
You’ll be part of a growing security company that values teamwork, accountability, and customer care. In this role, your work directly supports both our customers and field operations—helping protect what matters most.
