Customer Care Center Representative
Boost your chances before you apply.
AMERICAN BANK N A
Waco, TX, US
Summary
The representative will manage customer transactions via phone and Interactive Teller Machines while providing support for online banking and account inquiries. They are also responsible for reviewing banking applications and identifying opportunities to offer products that meet customer needs.
Job Description
Job Details: Job Location: Owen - Waco, TX, Salary Range: Undisclosed, American Bank is seeking someone who is passionate about customer service and building relationships with customers over the phone and through an Interactive Teller Machine (ITM).
Responsibilities:
Greet customers and perform transactions including by not limited to deposits, withdrawals, cashing checks, and accepting loan payments both over the phone and through an ITM
Listen to customers and review current relationships to offer products and services best suited to fit their needs
Review online banking applications, process bill pay applications, remote deposit capture batches and review and approve mobile deposit transactions
Troubleshoot and efficiently resolve customer online banking issues
Receive, research and resolve customer inquiries about their accounts
: Requirements & Qualifications:
Ability to work effectively as a team member
Ability to multi-task
Ability to prioritize
Strong analytical, conceptual and problem-solving skills
Drive to learn
Ability to learn to use new technology effectively
Ability to listen effectively
Ability to train customers
Strong communication skills
Ability to give and receive feedback
Experience:
High School graduate or equivalent required. Bachelor’s degree preferred.
At least 1 year of banking experience required
Familiarity with Jack Henry systems preferred
Bilingual preferred
We are an Equal Opportunity Employer M/F/D/V. American Bank provides reasonable accommodation for persons with disability.
Since opening our doors in 1974, our customers have always been our top priority and every individual is treated with respect and dignity. At American Bank, we make every attempt to help individuals and businesses make thoughtful, sound financial decisions in order to accomplish their goals and dreams. We are small enough to get to know you, but large enough to become your primary financial institution. At American Bank, we grow customer relationships, encourage ambition, and strive every day to operate our business based on five core values: Innovation, Community, Trust, Service Excellence and Opportunity.
Founded
1974
Company size
51-200 employees
Industry
Banking
Org type
Privately Held
Headquarters
Irving, Texas
Since opening our doors in 1974, our customers have always been our top priority and every individual is treated with respect and dignity. At American Bank, we make every attempt to help individuals and businesses make thoughtful, sound financial decisions in order to accomplish their goals and dreams. We are small enough to get to know you, but large enough to become your primary financial institution. At American Bank, we grow customer relationships, encourage ambition, and strive every day to operate our business based on five core values: Innovation, Community, Trust, Service Excellence and Opportunity.
Founded
1974
Company size
51-200 employees
Industry
Banking
Org type
Privately Held
Headquarters
Irving, Texas
