CS Intake Clerk

Job Details: Job Location: RPMC Central Office - Crowell, TX, Salary Range: Undisclosed, Intake Clerk 

Location: Crowell, Texas
Employer: Rolling Plains Management Corporation (RPMC)
Status:  Full-Time 

Office Hours:   Monday–Thursday, 8:00 a.m. – 5:00 p.m.; Friday, 8:00 a.m. – 3:00 p.m.

Position Summary:

Rolling Plains Management Corporation is seeking applicants for the position of Intake Clerk at the Community Services office in Crowell, Texas. This is a full-time hourly position within the Community Services Assistance Division. This position entails mainly tasks that are technical and diverse in nature and require the capacity of judgment, action, and ability to work with others to accomplish program goals and integration of program activities.

The Intake Clerk supports all telephone communication throughout Rolling Plains by answering and routing all incoming calls. A positive first impression and excellent customer service is provided. Messages and necessary information are communicated to all staff throughout the program.  To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

Primary Duties and Responsibilities:

Provide support functions for all departments simultaneously.  Use flexibility required for a variety of assigned tasks.
Greet and direct all guests at Rolling Plains office and answer questions to support communication among staff and other related parties.
Gather all documents from clients and enter into the client tracking software system.
Answer phone and greet customers and visitors respectfully and in a timely manner.
Act as a message center for office staff by taking telephone messages.
Maintain a list of staff that is out of the office to ensure accurate information is given to callers.
Provides educational information to clients as well as referrals.
Maintains inventory and organizes office supplies.
Assure confidentiality of clients and co-workers.
Assist in the coordination of operation and maintenance of all office equipment. Call for repair/ maintenance as needed.           
Maintains information on Providers and prepares/distributes information to all employees.
Develop and/or maintain filing systems, assuring that all files are maintained according to policy.
Use all basic office equipment in an efficient and effective manner.
Establish, maintain and foster positive and harmonious working relationships.
Must be focused on excellence and continuous improvement
Prepare all necessary reports, correspondence, schedules, forms, leaflets, requisitions, etc. as requested.
Copy documents for staff and clients as needed.
Responsible for maintaining a tidy and presentable reception work area
Ensure that children of all races, religions, family backgrounds and cultures are treated with respect and consideration.
Arrive at work on time, ready to work scheduled hours.

Benefits Package:

RPMC offers its full-time employees a comprehensive benefits package that includes:

Medical and employer paid dental, and vision insurance 

$25,000 life insurance policy at no cost to employee

Dependent care FSA (up to $5000 per year provided by employer)

Telemedicine, tele-counseling, and Employee Assistance Program (EAP)

Matching 401K plan

Paid sick leave, vacation leave, and 14 paid holidays

Voluntary benefits: critical illness, accident, long-term disability, and supplemental life insurance

Additional Details:

Positions remain open until filled

Qualifications: QUALIFICATIONS

High School Diploma/GED required. 
One year full-time work experience as receptionist or performing other clerical duties.
Experience answering a multi-line phone system required.
Excellent organizational skills required. 
Ability to communicate effectively with all levels of public, employees and management, both orally and in writing using correct business English, including spelling, grammar, and punctuation.
Ability to balance a variety of duties, prioritized and meet deadlines required.
Must be a minimum of 18 years of age to operate a company vehicle. One year may be waived provided that the individual has a satisfactory motor vehicle report (MVR).
Must possess ability to provide reliable self-transportation capable of regional travel. 
Must possess and maintain valid Texas motor vehicle operator’s permit of appropriate classification and endorsement as required.  Must agree to maintain a satisfactory MVR and minimum requirement of insurability as required by law.  MVR background checks may be conducted by the agency.
Must be willing to take and pass a drug/alcohol test and comply with the “Drug Free” agency policy.
Ability to understand and carry out instructions and procedures required.
Must be able to pass regular criminal history checks.
Ability to work in a team environment as well as independently with good time management skills and flexibility.
Ability to type 30wpm is required.
Ability and desire to work with diverse populations required.
Possess demonstrated ability of personal computer operations within a Windows Microsoft environment, including Word, Excel, and Outlook.

PHYSICAL DEMANDS

Ability to maintain physical condition and stamina appropriate to the performance of assigned duties and responsibilities which may include sitting, standing, walking, or riding in vehicle for extended periods of time, or other duties assigned.
Employee regularly required to bend and squat in the process of locating and maintaining client files.
Employee must be able to lift, push, pull, and/or move up to 25 lbs.
The physical requirements in an office environment may require lifting boxes of supplies or files, equipment, and occasional adjustment of office furniture.

WORK ENVIRONMENT

Possess ability to adapt to inclement weather conditions and/or situations.
Ability to drive, occasionally long distances within the region.
Noise level could be moderate to loud in work environment
Ability to work in stressful environment and deal effectively with stress.
Ability to perform duties and adapt to flexible work schedules as established by management

TRAVEL REQUIREMENTS

Light travel – occasional ability to travel for activities such as meetings, classes, and workshops in and out of the service area.