Cruise Operations Assistant
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Big Bus Tours
Hialeah, FL, US
Summary
Greet and check in cruise guests at terminals while managing luggage and coordinating transportation dispatch. Provide accurate product information and ensure guests are directed to their correct post-tour transfers.
Job Description
Job DetailsJob Location: Florida - HIALEAH, FL 33010Salary Range: $16.00 - $16.00 HourlyBig Bus Tours is a leading global Double-decker Bus sightseeing tour company. Currently, we have immediate openings for professional and personable Crusie Operations Assistants. We are seeking individuals that enjoy working with people and can demonstrate excellent people skills, are friendly, courteous and enjoy being around people.
Benefits
Starting rate $16.00
Health, Dental and Vision Insurance benefits
401k, Aflac and Life Insurance
Paid Time Off
Ticket Sales Commissions
Pay Frequency: Weekly
Any holidays worked are paid time and a half.
Key areas of Responsibility
Greeting and Check-in: Greet guests at assigned Cruise Terminals and check them in for the tour in accordance with the Company's daily schedule.
Booking Redemption: Redeem vouchers and bookings based on cruise line procedures and collect any necessary documentation.
Luggage Management: Lead the tagging, organizing, and physical handling of guest luggage upon check-in and guest retrieval.
Transportation Dispatch: Dispatch tour or transfer buses from assigned cruise terminals and Bayside Marketplace to maintain the daily schedule.
Guest Relations: Attend to cruise guests at the terminal and provide accurate product information to potential customers.
Transfer Coordination: Direct guests on their respective post-tour transfers and ensure they are aware of their itineraries throughout the day.
Maintenance & Incidents: Responsible for reporting operational faults and customer complaints to the Cruise Operations Supervisor.
Fleet Support: Drive Company vehicles between terminals, company depot, and pick-up points if qualified and requested to do so.
Professional Standards: Comply with all standards and rules dictated within the employee handbook.
QualificationsExperience / Qualifications required
Strong communication, customer service, and organizational skills.
Ability to multitask and work in a fast-paced operational environment.
Flexible availability, including weekends and holidays.
Two years' experience in tourism, hospitality, transportation, or cruise operations preferred.
Valid driver’s license
