CRISIS TRIAGE SPECIALIST PART TIME
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VOLUNTEER BEHAVIORAL HEALTH
Cookeville, TN, US
Summary
The Crisis Triage Specialist conducts crisis assessments, performs de-escalation interventions, and coordinates client referrals and facility placements. They also manage crisis line calls, maintain accurate electronic health records, and support daily facility operations.
Job Description
Job Details: Job Location: Plateau Mental Health Center - Cookeville, TN, Education Level: 4 Year Degree, Salary Range: Undisclosed, We're Hiring: Crisis Triage Specialist
Location: Cookeville TN | Part Time Weekend Position
This position will be based in the Crisis Walk-In Center.
Schedule: Friday- Saturday 10p-8a
Are you passionate about making a difference in moments that matter most? Volunteer Behavioral Health is seeking a dedicated Crisis Triage Specialist to join our behavioral health team. This dynamic role blends crisis intervention, clinical assessment, and client support to provide compassionate, timely care to individuals navigating behavioral health emergencies.
Key Responsibilities Include:
Conducting crisis assessments and de-escalation interventions
Performing discharge planning with CSU and Detox clients
Coordinating aftercare options and facility placement for clients
Responding to walk-ins and dispatch referrals with comprehensive evaluations
Coordinating referrals and managing long-term follow-up care
Triaging 988 Lifeline and internal crisis line calls
Facilitating client groups and specialized therapeutic activities
Supporting clients with daily living, medication, and safety checks
Maintaining accurate documentation in the Electronic Health Record system
Collaborating with field staff, supervisors, and external providers
Assisting with facility operations, front desk duties, and emergency planning
Qualifications: What You Bring
Bachelor’s degree in Psychology, Sociology, Social Work, or related field
1+ year experience in crisis intervention, behavioral health, or residential care preferred
Calm, confident demeanor in high-pressure situations
Strong communication and documentation skills
Proficiency with EHR systems (e.g., Qualifacts)
Valid driver’s license and flexibility with rotating shifts
Why Join Us?
At Volunteer Behavioral Health, we believe in meeting people where they are; with empathy, expertise, and unwavering support. You’ll be part of a team that values collaboration, continuous learning, and the power of human connection in healing.
Volunteer Behavioral Health provides behavioral health care services from 58 service locations covering 58 counties in Tennessee. First Time Appointment Line: 1-877-567-6051- Crisis Services: 1-800-704-2651 or CALL/ TEXT 988
Our Mission is to serve individuals, families and communities through prevention, treatment and recovery services, ensuring that help today leads to a better tomorrow.
Volunteer offers outpatient services to adults, children, and families. Services include: individual, family, marital and group therapy; evaluations and assessments; crisis response and respite; specialized programs for children and families; services for the severally/persistently mentally ill; physician/psychiatric medication management; alcohol and drug abuse treatment and prevention/education; Employee Assistance Programs and Behavioral Wellness Seminars.
Volunteer operates two of the three Crisis Stabilization Units and Walk-In Clinics for behavioral health issues in the State of Tennessee. One is located in Cookeville and the other in Chattanooga.
Company size
501-1,000 employees
Industry
Mental Health Care
Org type
Nonprofit
Volunteer Behavioral Health provides behavioral health care services from 58 service locations covering 58 counties in Tennessee. First Time Appointment Line: 1-877-567-6051- Crisis Services: 1-800-704-2651 or CALL/ TEXT 988
Our Mission is to serve individuals, families and communities through prevention, treatment and recovery services, ensuring that help today leads to a better tomorrow.
Volunteer offers outpatient services to adults, children, and families. Services include: individual, family, marital and group therapy; evaluations and assessments; crisis response and respite; specialized programs for children and families; services for the severally/persistently mentally ill; physician/psychiatric medication management; alcohol and drug abuse treatment and prevention/education; Employee Assistance Programs and Behavioral Wellness Seminars.
Volunteer operates two of the three Crisis Stabilization Units and Walk-In Clinics for behavioral health issues in the State of Tennessee. One is located in Cookeville and the other in Chattanooga.
Company size
501-1,000 employees
Industry
Mental Health Care
Org type
Nonprofit
