Crisis Bed Shift Supervisor- Part-time / On Call

Summary/objective 

Under the supervision of the Lead Crisis Bed Shift Supervisor, the Crisis Bed Shift Supervisor is responsible for providing oversight of the Crisis Bed Program service space during their assigned shift. They will also provide a variety of direct client care duties and unit support functions to children and adolescents with a wide variety of psychological and emotional problems (ie. aggressive and defiant behavior due to problems with emotion regulation, suicidal/homicidal ideation, plans, or attempts, family conflicts, etc.) to ensure the safety and wellbeing of clients in a Crisis Bed setting. The Crisis Bed Shift Supervisor is dedicated and committed to delivering high-quality, compassionate, and therapeutic client care. In addition, the incumbent is responsible for documentation of milieu and case management services provided from intake through discharge.

Essential functions:

 Clinical Role in Crisis Bed Setting: 

• Completes initial assessment and documentation, including consent for treatment, for clients upon admission to the Crisis Bed
• Assist in the admission process, including obtaining vital signs, safety search of patients and personal belongings, and orienting new patients to the unit and their program   
• Implement a person-centered plan as identified, assist each individual in meeting the outcomes identified in the approved plan, and assure applicable supports are provided for each client
• Deliver solution-focused and trauma-informed interventions to maintain safety, build skills, and address problem solving, communication, and relationship conflicts 
• Create an engaging unit milieu to maintain a therapeutic and safe environment with a goal to achieve high patient satisfaction  
• Use critical thinking and risk management skills when connecting with clients in Crisis Bed
• Understand warning signs and risk factors associated with suicide risk and risk of harm to others 
• Maintain professional, trauma-informed, and empathetic interactions during interactions with children, families, and stakeholders  
• Develop comprehensive skills providing support for children and youth in Crisis Bed

 Functional Role in Crisis Bed Setting:

• Provides leadership, coaching, and supervision for all staff on assigned shift 
• Responsible for monitoring the administrative needs of an assigned shift including utilization and capacity management, supplies, meals, and maintenance requirements  
• Work respectfully and cooperatively together as a unified team member in a professional manner with other Crisis Bed staff, families, and community members  
• Assume responsibility for professional development of self and contributes to and assists with the professional development of others
• Ensures Incident Reports are initiated, completed, reviewed and submitted according to policy  

 Case Management:

• Assure electronic documentation and verbal shift reports, are completed accurately and timely before the end of each shift  
• Communicate with appropriate stakeholders to maintain a systems-based approach

General Responsibilities:

• Uphold professional standards of treatment and the mission of the organization
• Maintain a quality code of conduct, ethics and professionalism 
• Provide goal-directed and team-oriented services 
• Communicate effectively and professionally with all stakeholders 
• Assure compliance with all policies and procedures and licensing regulations  
• Must successfully complete all agency required training within 30 days of employment and maintain timely applicable certification
• Must successfully complete refresher trainings within the identified timeframes  

 Competencies/ Capabilities:

• Reliability & Flexibility 
• Customer Service
• Written and Verbal Communication
• Collaboration and Teamwork
• Crisis Intervention and Risk Assessment

 Supervisory responsibilities: Supervises Crisis Bed Mental Health Technicians

 Work environment: Lewes, DE

 Physical Demands:

• This position involves physical interventions, including the potential use of holds, and may require the ability to lift, carry, and assist clients as needed. The successful candidate must be physically capable of responding to challenging situations in a safe and controlled manner
• Frequent walking, standing, twisting, bending, squatting 
• Proficient auditory and visual skills

Travel required: Travel for specific tasks

Minimum qualification:

• Bachelor’s degree from an accredited school in social work, psychology, or a related Social or Human Services field
• Valid driver’s license and satisfactory driving record

Preferred qualification: 

• Direct work experience leading groups, de-escalating behaviors, and managing multiple clinical diagnoses 
• Experience working in an inpatient or residential/group home setting
• Supervisory experience 
• Bilingual

EEO: 

Delaware Guidance Services is an Equal Opportunity Employer 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

About Delaware Guidance Services

DGS is the largest non-profit provider of outpatient behavioral health services for children and families in Delaware, and the only statewide organization of its kind continuously accredited by The Joint Commission since 1999. Our vision for Delaware—resilient families nurturing children’s well‑being—flows from our mission to provide high‑quality, trauma‑informed therapeutic services that strengthen social, emotional, and behavioral wellness. 

Each year, DGS serves an average of 3,500 children and youth through a clinically excellent continuum of care that includes outpatient therapy, community‑based services, school‑based supports, mobile crisis response, and short‑term youth crisis stabilization. Our clinical lines operate 24 hours a day, 365 days per year, ensuring that children and families have access to timely, flexible, and culturally responsive care wherever it is needed—at home, in school, in the community, or at one of our five office locations across Wilmington, Newark, Dover, Lewes, and Seaford. 

If you want to learn more about Delaware Guidance Services, please go to https://www.delawareguidance.org/about/ ;

Why Work at Delaware Guidance Services? 

DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:

• Competitive Compensation
• Free Professional Development Opportunities

• Ability to work with children through a mission driven organization.

8-hour shift: Weekends: 7a-3pm, 3p-11p, and 11p-7a