Credit and Collections Specialist I (68587)

Job DetailsJob Location: Tire Distributor Xperts HQ - Gardena, CA 90248Salary Range: $23.00 - $24.00 Hourly​​​​​​

JOB TITLE:  Credit and Collections Specialist I 

TEAM MEMBER PERKS

Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:

Sick Time - 5 days 

Vacation Time - Earn up to 2-weeks on your first year of employment  

Paid and Floating Holidays  

Premium FREE Medical and Dental coverage options 

Vision Insurance

401(k) with company matching 

Life Insurance  

Discounts on Tires and Wheels 

Opportunity for advancement 

WE WANT TO HEAR FROM YOU IF YOU

Pride yourself in providing excellent customer service

Have proven time management mastery

Have the ability to work independently and in a team

Pride yourself on solving problems efficiently

ESSENTIAL RESPONSIBILITES:

Review weekly aging and identify the following:

COD accounts in need of payment and/or reconciliation

Terms accounts requiring payment and/or reconciliation

Accounts rolling into 30 + past due

Slow-paying account and changes in payment trends/red flags

Payment plans or special arrangements to ensure time payment, and flag defaults

Complete account reconciliation in timely manner

Review and discuss concern accounts with Specialist II and/or Manager

Assist with monitoring Soft Hold Orders and ensure timely resolution

Ability to analyze and make sound judgement in the company's best interest, while maintaining customer relationships

Communicate delays or order holds with Warehouse and Sales Reps

Identify cause of hold and suggest action plans to prevent recurrences

Clearly document all internal and external communication in NetSuite, including weekly summaries, and detailed aging reports

Maintain clear, professional verbal and written communication with customers and sales reps regarding account status and overdue balances

Conduct collection calls with focus on maintaining and improving customer relationships

Provide excellent customer service to internal teams and external customers

Respond promptly to calls, emails, MS Teams, and FreshChat message

Processes request for invoice copies, statements, refunds, and signed proof of delivery in a timely manner

Support additional tasks and special projects as assigned

REQUIRED QUALIFICATIONS AND SKILLS:

1 - 2 years of experience in Accounts Receivable, credit function and customer service, or related role

Preferred industry background: Tire/wheels, Auto Parts, Manufacturing, or Distribution

Bilingual preferred (English/Spanish)

Proficient in Excel (including VLOOKUP), MS Office, Outlook, Word, MS Teams, FreshChat

Strong analytical, written and verbal communication, and negotiation skill

Ability to work in a fast-paced environment and effectively multitask

Experience handling high-volume calls

Experience with ERP Systems (NetSuite a plus)

 
Qualifications