Credentials Representative Intern IMS, 2027 Season

POSITION TITLE:
Credentials Representative Intern, IMS

REPORTS TO:
Credentials & Logistics Coordinator, IMS  

LOCATION:
Indianapolis,IN

FLSA STATUS:
Non-Exempt

EMPLOYMENT TYPE:
Seasonal

DURATION:

January 2027 – August 2027

ABOUT US

At Penske Entertainment, we don’t just host world-class events—we create unforgettable moments. Our team fuels four iconic motorsports brands:

• Indianapolis Motor Speedway (IMS) – home of the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
• INDYCAR - The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
• IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.
• Motorsports Events Management (MEM) – Promotes major events featuring premier motorsports series throughout the United States.

Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you’re ready for a career where excitement, purpose, and impact collide—we want to meet you.

WHAT YOU’LL DO

The Credentials Intern supports the planning and distribution of credentials during the Month of May at the Indianapolis Motor Speedway, including the Indianapolis 500 presented by Gainbridge, Brickyard Weekend, and other related events. Reporting to the Credentials & Logistics Coordinator , this role assists with credential processing, customer service, and on-site event support.

In this role, you’ll be an important part of delivering top-tier experiences to fans, partners, and teams across the motorsports world. You’ll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.

YOUR RESPONSIBILITIES

• Develop and maintain outstanding working relationships
• Deliver a positive first impression for IMS guests whether in person, over the phone, and/or via email
• Assist with the public sale of credentials for the Month of May and Brickyard Weekend
• Perform necessary organizational functions like laminating, alphabetizing, and other duties as assigned
• Organize and distribute credentials and parking passes to internal and external stakeholders
• Undertake seasonal projects including, but not limited to, media releases, vendor credential packets, internal credential requests and golf cart permits
• Respond and communicate to credential requests and inquiries daily; provide guidance, analysis, and solutions, as needed
• Educate customers about the different benefits and levels of access provided by various credentials
• Assist with the design and creation of credential access boards
• Assist with fulfilling credentials and parking passes for IMS vending/display clients 
• Become proficient in the IMS point of sale software (SCORE)
• Other duties as assigned by the supervisor

WHAT YOU BRING

We’re looking for someone who’s ready to bring great effort every day and is committed to growing with us.

Required Experience & Skills:

• Exceptional customer service skills
• Office experience preferred, but not required
• High integrity and confidentiality
• Team-first outlook with the ability to build strong working relationships with peers (#oneteamBIGdream)
• Proactive, innovative thinker who takes initiative
• Strong verbal and written communication skills
• Ability to adjust well to change in a fast-paced work environment
• High level of professionalism
• Organizational skills and ability to multitask
• Cultural competence and the ability to thrive in a diverse environment
• Alignment with Penske Entertainment’s core values and standards

Education:

• Currently pursuing an undergraduate or graduate degree in Tourism & Convention Management, Event Management, Sports Management, Marketing, Public Relations preferred.

Leadership:

• This position does not have any supervisory responsibilities

FLEXIBILITY & TRAVEL

• Minimal travel to career/job fairs to help recruit other IMS seasonal staff is possible
• Begins in mid-to-late January and concludes in early August (must be available for all events during this time)
• Requires a minimum of 12 hours per week during the Spring semester until the season ramps up at the end of April
• Works a minimum of 40 hours per week including weekends during May and Brickyard Weekend (late July )
• Opportunities to travel to 1-2 INDYCAR races during the season

PHYSICAL DEMANDS

• Ability to occasionally lift and/or move up to 25 pounds
• Stamina to work long hours and willingness to work an irregular schedule, which may include weekends or evenings
• Comfort working indoors/outdoors and around event noise

WORK ENVIRONMENT

• Work is performed in both an office environment and outdoors, and near other workers
• Staff will be exposed to those conditions normally encountered in a business office environment
• Staff will be faced with frequent interruptions and must interact with others on a regular basis
• The noise level in the work environment can be loud, due to professional racing events

EQUAL OPPORTUNITY

Penske Entertainment is proud to be an equal opportunity employer. We’re committed to creating a workplace where everyone can thrive—regardless of race, gender, orientation, background, or ability.