Credentialing Manager
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Fay
San Francisco, CA, US
Summary
The Credentialing Manager will execute provider enrollment and credentialing applications across various payers while maintaining accurate tracking and status logs. They will also troubleshoot application issues and partner with internal teams to ensure seamless provider go-live and billing processes.
Job Description
About Fay
At Fay, our mission is to make nutrition a foundational pillar of preventative care, improving outcomes, accessibility, and affordability at scale. We're building AI-powered infrastructure to transform preventative healthcare. Think that's bold? We're just getting started.
Today, Fay is a three-sided marketplace connecting providers, patients, and payers to revolutionize preventative care delivery. Our b2b2c business-in-a-box solution empowers dietitians to deliver high-quality, affordable nutrition care, helps patients take control of their health, and enables payers to build healthier member populations. Nutrition is our starting point, not the finish line. The platform we're building will expand into new areas of preventative health and wellness as we grow.
We're proud to be one of the fastest-growing companies in healthtech, backed by category-defining investors like General Catalyst, Forerunner, 1984, and Goldman Sachs.
Ready to leverage AI-driven technology to transform preventative care and make a real-world impact on health? Let's talk.
About This Role
We're looking for a Credentialing Manager to join our credentialing team and help keep our dietitian network's enrollment pipeline moving. This is a hands-on, manager role focused on leading contractors and vendors, executing credentialing and enrollment work accurately and efficiently across a portfolio of payers.
This engagement starts as a contract role, with strong potential to convert to full-time based on performance and business need. It's a great fit for someone who wants to prove themselves quickly, take ownership of real workflows from day one, and grow into a larger role as the credentialing function scales.
You'll report to the Head of Provider Operations.
What You'll Be Doing
- Execute provider enrollment and credentialing applications across a defined set of payers — CAQH ProView, primary source verification, payer portal submissions, and follow-up.
- Track application status and turnaround times, flagging delays or missing documentation before they become bottlenecks.
- Maintain clean, accurate tracking in spreadsheets/dashboards — status logs, SLA trackers, denial/resubmission tracking — and keep data current and error-free.
- Troubleshoot issues as they come up — missing NPI data, license discrepancies, payer portal quirks, rejected applications — and drive them to resolution rather than just flagging them.
- Use AI tools to speed up repetitive or research-heavy work (e.g., drafting follow-up communications, summarizing payer requirements, organizing data) where it makes sense.
- Partner with the credentialing and RCM teams to make sure enrollment status is understood downstream and doesn't hold up billing or provider go-live.
Your Skills & Experience
Required
- Hands-on experience with provider credentialing and enrollment — you've actually done the work: CAQH, payer portals, license verification, application submission and tracking.
- Solid Excel/spreadsheet skills — comfortable with formulas, filtering, pivot tables, and keeping large trackers clean and accurate. You don't need to be an analyst, but you should be comfortable with data.
- An owner's mindset — you don't wait to be told what to do. You spot problems, dig into why something broke, and drive it to resolution on your own. That includes drafting or improving SOPs as you go, troubleshooting issues directly, and picking up the phone to call a payer when that's the fastest way to unblock something. Comfortable operating in a fast-moving environment where process is still being built.
- Strong attention to detail — credentialing errors are costly, so accuracy and thoroughness matter.
Preferred
- Experience using AI tools (Claude, ChatGPT, or similar) to speed up day-to-day work — but a strong interest in learning to use them well is also welcome if you don't have direct experience yet.
- Experience credentialing telehealth providers — particularly dietitians, therapists, or other non-physician specialties.
- Familiarity with major commercial and government payer portals (Aetna, BCBS, Cigna, UHC, Humana, Medicare/Medicaid).
- Background at a high-growth startup or digital health company.
Compensation Range$60,000—$120,000 USD
Fay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Fay is a platform that connects patients with registered dietitians for personalized, insurance-covered nutrition care. We're using technology to build a healthcare system where nutrition is accessible, affordable, and central to better outcomes.
Our Mission and Vision:
Fay is on a mission to elevate nutrition as a foundational pillar of preventative healthcare and improve outcomes, accessibility, and affordability at scale.
Nearly half of Americans live with a chronic condition that can be better managed through food. We're creating real, measurable impact for patients, providers, and the healthcare system by making nutrition care a cornerstone of healthier, better lives. We're results-driven, focused on delivering lasting outcomes for those we serve.
At Fay, we're only in our first inning. We don't just digitize healthcare; we're inventing what's next. Our long-term vision: play a defining role in expanding preventative health and wellness, and be there for patients at every decision that impacts their health.
How Fay Works:
With Fay, everyone wins. Our platform creates impact across the healthcare ecosystem.
Patients get personalized, convenient nutrition care that actually works, often at low or no cost. Dietitians use Fay to build the practices they've always envisioned. We handle the administrative burden, including insurance, client sourcing, and operations, so they can focus on transforming lives and establishing the work-life balance they deserve. Insurance companies benefit from healthier members and sustainable outcomes.
By aligning these needs, we create a system built around people, not paperwork, and are allowing people to reclaim their health.
Traction and Funding:
Since our Seed in 2022, we've become one of the fastest-growing companies in healthtech with strong unit economics. We've raised $75M from General Catalyst, 1984, Forerunner, and Goldman Sachs, investors known to back category-defining companies built to last.
Company size
51-200 employees
Industry
Software Development
Org type
Privately Held
Headquarters
San Francisco, California
Fay is a platform that connects patients with registered dietitians for personalized, insurance-covered nutrition care. We're using technology to build a healthcare system where nutrition is accessible, affordable, and central to better outcomes.
Our Mission and Vision:
Fay is on a mission to elevate nutrition as a foundational pillar of preventative healthcare and improve outcomes, accessibility, and affordability at scale.
Nearly half of Americans live with a chronic condition that can be better managed through food. We're creating real, measurable impact for patients, providers, and the healthcare system by making nutrition care a cornerstone of healthier, better lives. We're results-driven, focused on delivering lasting outcomes for those we serve.
At Fay, we're only in our first inning. We don't just digitize healthcare; we're inventing what's next. Our long-term vision: play a defining role in expanding preventative health and wellness, and be there for patients at every decision that impacts their health.
How Fay Works:
With Fay, everyone wins. Our platform creates impact across the healthcare ecosystem.
Patients get personalized, convenient nutrition care that actually works, often at low or no cost. Dietitians use Fay to build the practices they've always envisioned. We handle the administrative burden, including insurance, client sourcing, and operations, so they can focus on transforming lives and establishing the work-life balance they deserve. Insurance companies benefit from healthier members and sustainable outcomes.
By aligning these needs, we create a system built around people, not paperwork, and are allowing people to reclaim their health.
Traction and Funding:
Since our Seed in 2022, we've become one of the fastest-growing companies in healthtech with strong unit economics. We've raised $75M from General Catalyst, 1984, Forerunner, and Goldman Sachs, investors known to back category-defining companies built to last.
Company size
51-200 employees
Industry
Software Development
Org type
Privately Held
Headquarters
San Francisco, California
