Counter/Carryout

Description

The Won’t Stop Hospitality Inc. Counter/Carryout position must be energetic, friendly, professional and confident. Our employees are the ambassadors of our brand, and they are responsible for providing each guest with a radically different and radically better dining experience. We have high expectations for the Won't Stop employee, and to be successful the right candidate will understand that their role is more than just acting as an order taker. The Counter/Carryout position is responsible for guiding an experience and creating a level of warmth with our customer service that matches (or exceeds) the quality of the food. The Won’t Stop Hospitality employee will not only be knowledgeable about the menu and service standards, but will also be educated about pertinent Won't Stop information as directed by the Founder, Martha Hoover.

Responsibilities

• Report to work as scheduled, on time, well groomed and dressed in proper uniform
• Perform all Steps of Service as outlined in your training without deviance
• Have a keen eye for detail
• Answer phone calls and efficiently satisfy guests’ wants and needs
• Maintain high standards for cleanliness
• Be a team player with a customer focused mindset
• Read your tables and cater your style and speed of service accordingly
• Build customer relationships
• Adhere to the Won't Stop Hospitality Inc. employee handbook and Martha’s Book of Rules
• Advocate for the Patachou brand and its initiatives
• Embody an outwardly positive attitude
• Practice fluid communication skills, not only with our guests but also with your teammates, management, and BOH
• Strong organizational acumen in a fast-paced working environment
• Showcase excellent hospitality traits
• Quickly be able to adapt to a seasonally changing menu
• Have flexible working hours, including day, night, and weekend availability

Experience and Certifications

• Possess or be able to obtain proper licensing and carry on your person for each shift (ServSafe Food Handler, Liquor License, ATC Certification, etc.)
• Basic wine and spirit knowledge
• Experience working with point of sale (POS) systems a plus