Counter Staff-Part Time
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Conquer The Day LLC
TX
Summary
The Guest Service Representative is responsible for providing exceptional in-store customer service, including managing dry cleaning and laundry transactions. They also handle garment check-in and check-out, maintain store cleanliness, and ensure quality standards are met.
Job Description
Reports To: Counter Manager & General Manager
Edit Holdings, LLC dba Tide Cleaners, is looking for a Guest Service Representative to join our team! We seek individuals who enjoy working with people, thrive in a team environment, and are passionate about delivering exceptional customer experience.
Key Responsibilities
- Live Our Core Values: Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times.
- Customer Experience: Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers.
- Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
- Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
- Transaction Management: Accurately calculate prices and handle cash/credit transactions.
- Quality Assurance: Ensure all garments meet Tide Dry Cleaners' quality standards.
- Training & Development: Help train new employees in store procedures and processes.
- Store Operations: Open/close the store, set and meet daily goals, and maintain a clean, organized counter area.
- Adaptability: Work in a fast-paced environment with attention to detail, while standing for extended periods.
- Other Duties: Perform additional tasks as assigned.
Qualifications
- Basic math skills and ability to recognize numbers.
- Self-motivated with a positive, energetic attitude.
- Strong leadership and teamwork qualities.
- Willingness to participate in ongoing training and development.
- Ability to stand for long periods.
- Previous experience in hospitality or customer service is preferred.
Shift and Schedule
Store Hours:
- Monday–Friday: 6:30 AM – 7:00 PM
- Saturday: 8:00 AM – 5:00 PM
- Sunday: Closed
Part-Time: Up to 29 hours per week
Overtime: As necessary
Your Support System
As Franchisees ourselves, we at Conquer the Day we quickly found that there are many services that the Franchisor cannot provide. We realize that there are more economical and better ways for franchisees to spend their time. Conquer the Day is a service provider to so many of Franchisee's questions. Everything thing from HR, Payroll, Management, IT, equity, and acquisitions. We can customize all our services to your specific needs. There is so much that a franchisor cannot provide you (legally or not enough resources), so we at CTD fill those gaps.
Founded
2016
Company size
2-10 employees
Industry
Business Consulting and Services
Org type
Privately Held
Headquarters
Lubbock, Texas
Your Support System
As Franchisees ourselves, we at Conquer the Day we quickly found that there are many services that the Franchisor cannot provide. We realize that there are more economical and better ways for franchisees to spend their time. Conquer the Day is a service provider to so many of Franchisee's questions. Everything thing from HR, Payroll, Management, IT, equity, and acquisitions. We can customize all our services to your specific needs. There is so much that a franchisor cannot provide you (legally or not enough resources), so we at CTD fill those gaps.
Founded
2016
Company size
2-10 employees
Industry
Business Consulting and Services
Org type
Privately Held
Headquarters
Lubbock, Texas
