Correspondence Support Specialist

Position Overview:

Reporting to the Collections Supervisor, Correspondence Support is responsible for the daily processing of incoming correspondence and distribution to the appropriate departments for completion. This role is a supporting role for the Collections department.

• Act as a resource for all critical aspects of the CBO which includes liaising between departments as well as assisting Level 1 and Level 2 Collectors.
• Manages incoming medical record requests from payers; includes preparing requested records and timely submission via payer portal, fax, or mail.
• Access multiple payer portals to verify patient eligibility and submit medical records.
• Contact patients and effectively communicate what additional information is needed for their insurance carriers to process claims.
• Review explanation of benefits to identify appropriate handling. 
• Communicate payer trends to management regularly.
• Scan all documentation and file in appropriate drives. 
• Meet  established deadlines.
• Meet all quality and productivity metrics.