Coordinator, Volunteer Services

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Work Schedule: 20 hours per week, Monday through Thursday, with flexibility in daily start and end times.

The position also requires flexibility to support approximately 1–2 evening events per month and 1–2 weekend days per year for special projects, orientations, and departmental needs.

Occ Summary

Coordinate volunteer activities; provide assistance with the psychosocial needs of patients and their families during visits to the clinics

Work Performed

• Coordinate a variety of volunteer activities in the specific clinic or program; assist patients and their families with personal and social needs, including but not limited to, providing hospitality services, educational and resource information, and referrals to other programs and other supportive services.
• Coordinate the recruitment of volunteers to serve in specific clinics or programs; interview, screen and select volunteer staff.
•  Develop and coordinate a training program for volunteers and operational policies and procedures which adhere to professional and ethical standards; organize and coordinate in-service workshops and other support service activities for volunteers.
• Oversee, schedule, and provide feedback to the volunteer staff.
• Develop and implement new programs, goals and objectives for patient support services; serve as a liaison to medical staff, Duke Volunteer Services, and other departments.
• Write volunteer newsletter; manage collection of contributed items.
•  Represent the clinic/program at various local and state volunteer resource groups, churches and AIDS service organizations.
• Coordinate volunteer recognition events
•  Perform other related duties incidental to the work described herein.

Minimum Qualifications

Education

Work requires a bachelor's degree in Psychology, Sociology, Education or a related field.

Experience

Work requires one year of experience in either counseling, teaching or volunteer services or a related field. A master's degree in Psychology, Social Work, Counseling or a related field may substitute for the required experience. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.