Coordinator, Student Financial Services

🌍 Coordinator, Student Financial Services 

📍 Remote US | Verto Education
🔗 Learn more about us:
https://vertoeducation.org

🌍 About Verto

Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.

We are building a more accessible, more impactful model of higher education. We are a fast-growing, mission-driven organisation creating transformational global experiences.

✨ About the Role

Student Financial Services (SFS)

The Student Financial Services department advances Verto's mission by ensuring students and families can navigate the cost of the Verto experience with clarity and confidence. The team oversees all financial aspects of Verto’s programs, including educating students and families on financing pathways, managing scholarship and discount strategies, and overseeing all activities related to tuition collection.

🚀 What You’ll Be Doing

Responsibilities:

• Supports Student Financial Services activities including setting up student accounts, driving collection activities, processing payments, applying & processing scholarships, issuing refunds and other related activities that take place throughout the student lifecycle. Ensures outstanding accuracy and a very high level of attention to detail at every stage. 
• Educates families on funding pathways. This may include producing educational materials, communicating via phone, email and zoom, planning and hosting large scale live virtual webinars, and other avenues as needed. 
• Communicates clearly and effectively to students and families, using excellent judgement, nuance and tact. Provides exceptional service and timely responses to students and families across all communication channels. 
• Drives collections of tuition payments by following up with students and families with appropriate and consistent outreach.  
• Creates and maintains systems and processes that facilitate student-centric scholarship, discount and collections processes, that drive on-time payments and reduce student attrition. Actively participates in process improvement activities as we scale and improve our department over time.  
• Utilizes and maintains reporting to manage a full and accurate picture of student payment status, scholarship data, progress toward tuition collection goals, and other related trends. 
• Maintains accurate and complete student records with excellent note taking and CRM hygiene.
• Serves as the subject matter expert on Verto’s pricing model, refund policies, exceptions policies and executes on those policies as needed.
• Assists with file reviews, audits and other regulatory requirements as needed.
• Maintain ownership of Verto’s scholarship programs, including reviewing scholarship applications, collecting necessary documentation, awarding scholarships, and maintaining records. Serves as the point of contact for all scholarship related questions internally and externally.
• May coordinate with internal and external stakeholders (admissions, onboarding, marketing, finance, accounting and consulting groups, etc), communicating, educating, and collaborating to problem solve as needed.
• Maintains complete compliance with relevant privacy, compliance and confidentiality policies, manager guidance and best practices. 
• Other Duties, as assigned.

🧠 What We’re Looking For

Must-have:

• Fluency in English.

• Ability to work remote, this is a remote position.
• Able to travel at least 1-2 weeks per year.
• Must be based in the US, and work on a time zone 1 hour +/- those in the continental US. (Example: GMT -8 through GMT -3).
• One to three years of student or customer service experience and one year of student accounts experience.
• Excellent verbal and written communication skills; the ability to provide verbal and written information, with clear instructions as to the processes. Ability to present highly complex information in one on one and group settings. 
• Self-motivated and self-directed.
• Excellent problem-solving skills; ability to investigate and analyze information and draw conclusions. 
• Exceptional attention to detail, record-keeping, and ability to follow completed multi-step processes. 
• Strong computer skills, including Google suite and Microsoft suites, to include Excel, Word and Powerpoint. Experience with Salesforce or another relational CRM is a plus. 
• Ability to work independently, in a fast paced environment, often balancing multiple priorities.

• Experience with Salesforce (or other billing software systems)

Nice-to-have:

• Bachelor’s degree preferred.
• Billing, scholarship, and collections experience preferred.
• Financial aid experience a benefit.

🌱 Why Join Verto?
The below are for full-time Employees in the United States (benefits for international staff benefits vary by location and meet or exceed local standards)

• 🌍 Be part of a mission-driven organisation reimagining higher education
• ✈️ Work in a globally-minded, international environment
• 📚 Exposure to cross-functional teams (academics, operations, student life)
• 🏡 100% remote first organization
• 🌴 Unlimited vacation + Bank Holidays
• 🤒Uncapped sick time
• 🩺Medical, dental, & vision insurance
• 🛡️Fully funded Short and Long-Term Disability, and Life Insurance 
• 👶Paid Parental Leave
• 💰401K
• 🚀 Opportunity to grow in a fast-moving, impact-driven organisation

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

Please note: Verto is not currently hiring for this position where the employee’s work location would be California, Minnesota, Oregon or Hawaii.

💲Compensation
At Verto, base salary is one part of your total compensation package. 

Final base pay will depend on your location (aligned to Verto’s compensation regions), as well as your experience, skills, and relevant qualifications. Your recruiter/hiring manager can share the specific range for your location during the hiring process.

United States | Remote — Anticipated Base Salary Range
$50,000 - $55,000 USD

⚖️ Right to Work

You must have the legal right to work in the United States. Verto Education is unable to sponsor visas for this role.

♿ Accessibility & Accommodations

Verto is committed to providing reasonable accommodations to candidates with disabilities. If you require support during the recruitment process, please let us know.

🔐 Data Privacy

By applying for this role, you acknowledge that Verto Education will process your personal data for recruitment purposes. This includes assessing your application, communicating with you, and managing the hiring process. Your data will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

🌈 Equal Opportunity Employer

Verto Education is an equal opportunity employer. We are committed to building an inclusive and diverse workplace and welcome applications from all qualified candidates. We do not discriminate on the basis of any protected characteristic, including race, religion or belief, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.