Coordinator, Quality Review

Coordinator, Quality Review

About the Role

The Coordinator, Quality Review ensures the accuracy, consistency, and quality of curriculum, certificates, and exam materials across CFA Institute programs. You'll conduct detailed reviews of educational content across formats - including Canvas courses, PDFs, and eBooks - to catch and report errors before they reach learners. You'll also help build and refine the workflows and checklists the wider team relies on, and track recurring issues to help improve how content gets created in the first place.

This role reports to the Senior Manager, Content Operations, and can be based in approved jurisdictions in the Eastern time zone of the United States or The United Kingdom.

What You'll Do

• Conduct detailed quality reviews of Canvas courses, PDFs, and eBooks to ensure accuracy, consistency, and adherence to CFA Institute standards
• Identify and document content errors, reporting findings to the relevant teams for resolution
• Develop, maintain, and update workflows and checklists that guide the quality review process
• Track and document recurring issues, surfacing insights and suggesting improvements to how content is developed
• Ensure reviewed content meets accessibility standards and aligns with inclusive design best practices
• Collaborate with team members to continuously improve quality assurance workflows

What You'll Bring

• Bachelor's degree, or an equivalent combination of education and experience
• At least 2 years' experience in a professional or editorial role, with strong organizational and time management skills
• High attention to detail and the ability to manage multiple priorities at once
• Familiarity with XML tagging, HTML, and content management systems
• Excellent written and verbal communication skills, with a professional and diplomatic demeanor
• Proficiency in Microsoft Office, and comfort with tools like Jira or Adobe Creative Suite

Nice to Have

• Experience working directly with Canvas

Why Join Us

• Direct impact on the quality of materials used by candidates around the world
• A role that blends editorial precision with process improvement - you'll shape how the team catches issues, not just fix them one at a time
• Collaborative team within Learning Innovation, working across content, accessibility, and operations

At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position: Expected salary range: £33,000 - £44,300 per year US salary range: $60,000- $80,000. All salary ranges are subject to adjustment based on experience, education, and other factors relevant to the position including location. Additional benefits include eligibility for an annual incentive bonus, a 12% employer contribution to a 401(k) or pension plan, and a comprehensive medical benefits package.

We offer a comprehensive benefits package to support our employees, including health coverage, generous time off, competitive retirement plans, flexible work options, and wellbeing and development programs. You can learn more on our careers site: Working at CFA Institute | Comprehensive Benefits

About CFA Institute

CFA Institute is the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we promote professional growth, uphold ethical standards, and help advance better financial markets. Join a global organization committed to putting investors first.

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Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply.

We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.

If, due to a disability or current medical condition, you need an accommodation or assistance to complete a job application, you can request one at any stage of the recruitment process. Please send an email to [email protected] noting the accommodations or assistance you are requesting. Please do not include any medical or health information in this email. We will review your request and contact you to discuss the possible options and arrangements. We will try our best to provide you with an accommodation or assistance that meets your needs and respects your preferences.