Coordinator, Communication Services

JOB TITLE: Coordinator, Communication Services 

Location: North Fort Myers, FL

Work Hours: Full-time, M- F, 7:00am- 4:00pm with occasional call out and rotating 24-hour on-call duty

Our benefits include:

• Company-wide annual incentive plan
• Medical, vision and dental insurance
• 401(k) plan with a generous 6% company match
• Company funded Pension Plan
• On-site wellness/medical facility
• Company paid Short & Long-Term Disability insurance
• Health Savings Account with an employer contribution
• Flexible Spending Accounts
• Paid time off and paid holidays
• Wellness program with financial rewards
• Tuition reimbursement
• Group life insurance
• Critical Illness and Accident Insurance

LCEC provides reliable, cost-competitive electricity to more than 260,000 members throughout a five-county service territory located in Southwest Florida.  We employ approximately 485 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States.  LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.

Position Summary: This position provides support and coordination of construction and maintenance activities for the Communication Services department. Supports department supervisor as needed in providing oversight and direction to both LCEC and contractor personnel. Respond reliably and timely to calls during regular work hours and non-regular work hours. 

Position Responsibilities

• Maintain a safe, productive work environment for the employees satisfying LCEC quality standards and policy.
• Assist supervisor to maintain departmental processes and metrics. Develop and maintain reports and metrics to insure department efficiency.
• Coordinate LCEC or contractors performing repair and power restoration after outages
• Responsible for maintaining the workgroups Standby schedule and inputting into ARCOS.
• Contribute to the development of budget forecasts.
• Coordinate training activities and educational programs for internal/external employee and customers.
• Review and approve contractor timesheets.
• Act on behalf of the department supervisor in his/her absence.
• Work in emergency storm situations (i.e., hurricanes) and work long hours (> 12 hours per day) for many continuous days (up to 2 months) as needed.
• Maintain effective working relationships with contractors and LCEC employees, customers and other stakeholders. Ensure smooth operations, productive communications, and effective understanding during interpersonal communications. Provide current and accurate information to all requests, courteously and in a timely manner.
• Rotate into other Coordinator roles as needed.

Communication Services:

• Serve as point of contact to the SCADA/Communication and Relay Technicians to achieve established quality and performance goals and expectations.
• Serve as the point of contact for SCADA, communication, TWACS and protective relay issues and consult with department personnel and external departments as necessary.
• Provide technical and material support for department technicians daily.
• Act as departmental liaison for technical issues with both internal and external customers for issues regarding protective Relaying, SCADA, voice, data and TWACS communications.
• Oversee daily departmental activities and maintenance schedules as outlined by department supervisor.
• Oversee departmental initiatives and projects. Visit on-site locations as needed to assure integrity and timelines.
• Oversee and coordinate troubleshooting, repair and/or the return of faulty relaying, SCADA, TWACS and communication equipment as deemed appropriate.
• Oversee a record system of all returned material authorizations from equipment vendors.
• Oversee the stock of maintenance and repair parts used by SCADA/Communication and
• Relay technicians, both in the shop and technicians work vehicles.
• Assist supervisor to verify that all radio facilities are operating within the license parameters.
• Assist supervisor to ensure NERC standards compliance as required.
• Perform other duties as assigned.

Education

• High School Diploma or equivalent plus Ten (10) years’ experience in related craft/professional function (Required) or
• Associate's Degree plus Five (5) years’ experience in related craft/professional function (Required) or
• Bachelor's Degree plus Two (2) years’ experience in related craft/professional function (Required) or
• Bachelor's Degree in Engineering or related field (Required) or
• BA/BS/EE in engineering, business administration, or related field. (Preferred)

Work Experience

• Strong organizational skills with demonstrated ability to manage multiple projects and demands. (Required)
• Excellent verbal and written communication skills. (Required)
• 7 years Coordinator/Supervisor experience in power industry. (Preferred)
• Four (4) years’ experience in substation. meter and/or utility construction/operations. (Preferred)
• Project/Work Group Coordination and/or Supervision. (Preferred)
• Collaborative labor relation direct experience. (Preferred)

Knowledge, Skills, and Abilities

• Must possess skills operating a PC and proficiency in Microsoft Word, Outlook, Excel, and a work management system or similar programs. (Required)
• Ability to work effectively in high-energy and fast-paced environment. (Required)
• Ability to rotate into other Coordinator roles as needed. (Required)
• Demonstrated ability to engage effectively with all levels within and outside of the organization. (Required)
• Proficiency in NISC Software Package, Cascade, and Microsoft Project or similar programs. (Preferred)

Licenses

• Must possess & maintain a valid Florida driver’s license (Required)

Physical Demands and Working Environment: The physical demands and working environment characteristics described here must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Standing Occasionally,
  Walking Occasionally,
  Sitting Constantly,
  Lifting Rarely,
  Carrying Rarely,
  Pushing Rarely,
  Pulling Rarely,
  Climbing Rarely,
  Balancing Rarely,
  Stooping Rarely,
  Kneeling Rarely,
  Crouching Rarely,
  Crawling Rarely,
  Reaching Rarely,
  Handling Occasionally,
  Grasping Occasionally,
  Feeling Rarely,
  Talking Constantly,
  Hearing Constantly,
  Repetitive Motions Frequently,
  Eye/Hand/Foot Coordination Frequently,

• Working Environment: Frequently Air-conditioned office environment, Rarely Extreme cold, Rarely Extreme heat, Rarely Humidity, Rarely Wet, Occasionally Noise, Rarely Hazards, Rarely Temperature Change, Rarely Atmospheric Conditions, Rarely Vibration.

STORM DUTY REQUIREMENTS.... Responding to storms may be considered a condition of employment: LCEC provides critical services to our community during an emergency.  Employees may be required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our LCEC members. Employees are required to work in their normal job duties or other assigned activities.  Proper compensation will be made in accordance with the company's guidelines and procedures.

Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening.