Contract Manager - U.S. Marshal Service

Please note: This position description is for RFQ response. There is no active vacancy at this time.

Position Overview
FedSync is seeking a Contract Manager to ensure performance under the U.S. Marshals Service Executive, Administrative and Professional Support Services BPA. The Contract Manager holds full authority to act on behalf of FedSync on all matters related to the daily operation of the BPA and its subsequent call orders, and serves as the primary point of contact through which all communication with the Government takes place.
This position is not located at a USMS location.

Designation Requirement
The Contract Manager and a designated Alternate must be named in writing to the Contracting Officer and Contracting Officer's Representative within ten (10) days of BPA acceptance. The Alternate acts on behalf of FedSync when the Contract Manager is absent and holds the same full authority.

Responsibilities
Government Interface

• Serve as the primary point of contact through which all communication with the Government takes place
• Receive and execute all call orders on behalf of FedSync
• Work with the Contracting Officer and Contracting Officer's Representative to resolve issues, receive technical instructions, and ensure adequate performance of the required services
• Remain available during normal business hours and responsive to Government inquiries within timelines established by the CO and/or COR
• Communicate effectively with USMS Contracting Officers and CORs

Scope Management

• Ensure contract service providers do not perform any services outside the scope of the BPA without an executed modification signed by a properly warranted Contracting Officer
• Ensure contract service providers understand that services performed outside the scope of the BPA are performed wholly at the expense of the contractor

Personnel Management

• Facilitate the prompt resolution of contractor personnel performance, conduct, attendance, and staffing issues identified by the Government
• Provide day-to-day supervision of contractor assignments
• Manage contract employee scheduling
• Establish Team Leads to provide on-site supervision of contractor personnel, as the Contract Manager is not an on-site position

Training and Orientation

• Ensure orientation and training is delivered to new contractor personnel, covering FedSync-specific topics as well as the following USMS-specific requirements at minimum:
• Daily report time
• In-office work requirement
• Professional communication techniques
• Appropriate work attire
• Appropriate office mannerisms
• Ensure on-the-job training is provided to new contractor personnel
• Ensure periodic refresher training is provided to contractor personnel
• Arrange any additional training required for specific job performance at the request of the CO and/or COR

Quality and Deliverables

• Ensure on-site quality control of contractor employee work product
• Ensure deliverables are provided correctly and on time

Position Conditions

• The Contract Manager will not be located at any USMS location
• This is a non-compensable position under the BPA
• Availability required during normal business hours

FedSync is an Equal Opportunity Employer:

We do not discriminate based on race, color, religion, sex, gender, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.