Content Delivery Program Manager

Are you experienced in agile delivery and confident managing competing priorities across a complex portfolio of production and technology work? Do you know how to turn a constant flow of requests into clear priorities, realistic plans and predictable delivery? Are you motivated by the opportunity to lead and develop a team? 

As Content Delivery Program Manager, you will bring structure, prioritisation and operational leadership to CFA Institute’s Content Production & Delivery work. You will own the way work enters, moves through and is prioritised across the delivery pipeline, helping teams balance urgent requests with planned delivery rather than continually stopping and restarting work. 

You will also lead a team of Content Production Specialists responsible for business-as-usual curriculum production, giving you the opportunity to combine hands-on portfolio delivery leadership with team management and development. Working across Education and technical teams, you will help ensure work is clearly defined, appropriately sequenced and delivered against organisational priorities. 

What You’ll Do 

• Own backlog structure, sprint and release planning, intake governance and prioritisation across Content Production & Delivery work, ensuring urgent projects, production activity and technical troubleshooting requests are balanced against existing commitments and available capacity. 

• Develop clear sequencing and timeline recommendations that balance urgency, impact, capacity and organisational priorities. 

• Lead and develop a team of three Content Production Specialists, setting priorities, managing workloads and supporting high-quality delivery. 

• Provide operational leadership for recurring curriculum production work across CFA Institute programs and certificates, ensuring priorities, workloads and delivery plans remain aligned. 

• Partner with Content Production & Delivery leadership, Education stakeholders and technical contributors to resolve delivery barriers and keep work progressing. 

• Improve delivery practices across backlog management, estimation, sprint planning and release readiness, establishing clear intake expectations and acceptance criteria so work is well defined before entering the delivery pipeline. 

• Use delivery performance metrics such as cycle time, throughput, sprint predictability, dependency ageing and backlog health to identify risks and support planning decisions. 

• Identify systemic delivery risks, recommend mitigation actions and escalate significant issues where appropriate. 

What We’re Looking For 

• Strong experience in agile project, program or delivery management, with demonstrable ownership of sprint planning, backlog management and prioritisation. 

• Strong working knowledge of JIRA or a comparable agile delivery management platform. 

• Previous people management experience, including setting priorities, managing workload and coaching or developing team members. 

• Evidence of managing competing requests and translating changing business priorities into practical sequencing and delivery plans. 

• Strong stakeholder management skills, with the ability to build trust, align competing perspectives and support informed prioritisation decisions across technical and non-technical teams. 

• Strong analytical and problem-solving capability, particularly when identifying delivery bottlenecks, execution risks or recurring inefficiencies. 

• Experience establishing effective intake and requirements practices so work is appropriately defined before entering delivery. 

• The judgement and confidence to challenge priorities constructively, communicate trade-offs and escalate significant risks when needed. 

• Experience working in or alongside content production, publishing or learning technology environments would be an advantage. 

Why Join Us 

• Take ownership of a business-critical portfolio spanning content production and technology delivery. 

• Step into a newly created role with the scope to shape how work is planned, prioritised and delivered. 

• Lead and develop an established team while building stronger, more scalable ways of working. 

• Work across Education, production and technology teams, with visibility into a broad range of learning products and initiatives. 

• Make a measurable difference to delivery predictability, operational efficiency and the ability of specialist teams to focus on their highest-value work. 

At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position:

Expected salary range: US - $92,500 - $123,000 per year

Actual salary within the stated range will depend on the individual's experience, qualifications, skills, location, and other job-related factors. Additional benefits include eligibility for an annual discretionary incentive bonus, a 12% employer contribution to a pension plan, and a comprehensive medical benefits package.

We offer a comprehensive benefits package to support our employees, including health coverage, generous time off, competitive retirement plans, flexible work options, and wellbeing and development programs. You can learn more on our careers site: Working at CFA Institute | Comprehensive Benefits

About CFA Institute

CFA Institute is the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we promote professional growth, uphold ethical standards, and help advance better financial markets. Join a global organization committed to putting investors first.

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Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply.

We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.

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