Contact Lens Technician
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Kaiser Permanente
Fontana, CA, US
Summary
The Contact Lens Technician is responsible for training patients on lens insertion and removal, managing inventory, and handling patient appointments and inquiries. They also perform general office duties and ensure compliance with organizational policies and safety guidelines.
Job Description
Job Summary:
Under the immediate supervision of the Department Administrator or Coordinating Optometrist, performs the necessary duties relating to the Contact Lens Technician position; which includes insertion and removal of patients contact lenses; patient contact lense insertion and removal training; routine contact lense cleaning and trial fitting sets as appropriate; notifying patients when contact lenses are ready; ordering, receiving and maintaining contact lens and supplies inventory; making contact lens appointment as appropriate; general office duties. May work under the direction of a Lead Contact Lens Fitter.
Essential Responsibilities:
- Upholds KPs policy and procedures, principles of responsibility and applicable state, federal and local laws.
- Explain product options and services.
- Provides member with information about their fitting fees, vision benefits, contact lens pricing, payment collection and quotations for members.
- Responsible for ordering, receiving patient orders via online or in person.
- Maintaining inventory of contact lenses and supplies.
- Notify patients that their contact lens orders are ready for pick-up, via telephone and pick up status.
- Receiving and directing contact lens telephone/ voice-mail calls.
- Responsible for managing canceled, back ordered, or unavailable product.
- Manage and resolve problems regarding member contact lens complaints, canceled orders through service recovery.
- Answers members questions promptly and courteously.
- Contacts member, other vendors concerning contact lens orders and or prescriptions.
- Review operational data for contact lens product and optometry services.
- Making contact lens appointments as required.
- Teach insertion and removal of lenses to contact lens patients (training), under the supervision of the Contact Lens Fitter and/or Optometrist, or designee.
- Routine cleaning of contact lenses and trail fitting sets as appropriate.
- General office duties, including: Organizing and updating contact lens charts and vendor files, receiving, sorting, and forwarding of all department mail/correspondence as required, data entry of patient appointments and other light computer work, maintain department logs and follow established OSHA guidelines.
- Verbal and written communication with patients, optometrist, managers, staff, and co-workers.
- Train and/or orient new or less experienced Contact Lens and optical staff.
- Attend conferences, meetings, and in-service training programs.
- Use computers, electronic mail system, fax machines, photocopying equipment, telephones, word-processing equipment, and all other office equipment.
- Assume other activities and responsibility from time to time as directed to support patient care workflow and eye health.
- Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy and values.
- Establishes and maintains courteous relations when interacting with other personal, health plan members and the public.
- Performs other related duties as required.
Basic Qualifications:Experience
- Minimum one (1) year experience fitting, inserting and removing contact lenses and training patients for same.
Education
- High school diploma OR General Education Diploma (GED) required.
License, Certification, Registration
- National Contact Lens Examiner - Basic Certification
Additional Requirements:
- Basic understanding of contact lens and solutions, handling, and care.
- Requires judgement and actions that affect the coordination of office activities for patient treatment.
- Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive to each other, to our members and to customers, contracted providers and vendors.
Preferred Qualifications:
- Exceptional interpersonal communication skills.
- Excellent sales and service skills.
- Ability to problem solve, multi-task and flexibility.
- American Board of Opticianry Certification
Notes:
- This is a temporary position for approximately three (3) months
- Hours and days will vary depending on department needs.
- Must be willing to work all clinics. Hours between 20-39 per week.
