Contact Center Specialist
Boost your chances before you apply.
Arbor Financial Credit Union
MI
Summary
The Contact Center Specialist manages inbound communications via phone, email, and digital channels to resolve member inquiries and process transactions. They also build relationships with members to identify financial needs and mitigate potential fraud.
Job Description
Description
Contact Center Specialist Benefit Highlights
- Hybrid work schedule (2 days remote)
- Schedules that work around student classes
- Paid vacation, personal, sick, holiday, volunteer & birthday time off
- 401(k) with 6% match and 4% profit-sharing contribution
- Employee Assistance Program to prioritize your wellbeing
- Loan and mortgage discounts + higher rates for savings products
Starting Wage: $18.85/Hour, based on experience
Location: Kalamazoo, MI
About The Role
The Part-time Contact Center Specialist serves as the first point of contact for members, providing support across phone, email, and digital channels for card services, lending, and account transactions. This role combines professional call center experience with proactive relationship-building to resolve inquiries, promote financial wellbeing, and ensure member satisfaction.
Where You’re Headed
Contact Center Specialists develop broad knowledge of Arbor’s digital platforms, products, services, and polices, which equips them to grow into roles such as Digital Services Specialist, Assistant Manager, Personal Banker, or consumer lending positions. With access to internal openings in departments like lending, marketing, IT, HR, and finance, your future is full of possibilities!
What You’ll Do
- Manage inbound communications via phone, email, and digital channels
- Investigate and resolve member inquiries related to accounts, services, and digital banking and assist with appointment scheduling.
- Provide card services support (troubleshooting, disputes, new cards, digital wallet enrollment, etc.) answer loan questions, process payments, sending payoff quotes and lien releases
- Accurately process account transactions
- Build relationships with members, identify financial needs, and recommend suitable products/services
- Monitor for and mitigate potential fraud to ensure regulatory/policy compliance
Is This You?
- High school diploma or equivalent
- 6 – 12 months customer service experience
- Strong attention to detail, organizational, problem-solving skills, communication, and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in basic computer operation
- Professionalism in conduct, communication, and appearance
- Ability to be bonded
- Preferred But Not Required: College degree, call center experience, financial institution and consumer lending experience, familiarity with Fiserv DNA, proficiency in MS 365
Why Join Arbor?
For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits. Visit our website to discover what makes us exceptional and apply in minutes: www.arborfcu.org/careers.
We got our start in 1935 as the Kalamazoo School Employees Credit Union. Our goal: to meet the financial needs of local educators. Since then, our mission has evolved and we now provide services to all types of families and businesses across the state of Michigan. In 2016, we became Arbor Financial Credit Union. The new name was designed to change the perception that you had to be a teacher to join. With the reference to trees, we also wanted to reinforce our strong community roots, commitment to growth, and our environmentally friendly mindset.
Arbor Financial has ten branches within the south west MI area.
More than 40,000 people are Arbor Financial members.
The credit union has over $600 million in assets.
At Arbor Financial, we foster a can-do culture. It stems from the Core Values we instill in our staff:
• Work together.
• Do the right thing.
• Be creative.
• Have fun.
From the minute you walk through the door of one of our Michigan branches, you can feel the friendly vibe. Our employees go out of their way to meet your needs and treat you well. Call it the power of positivity. We think it's why our members are so loyal to Arbor Financial.
• We believe people have a right to expect a lot from institutions they do
business with.
• We focus on finding individualized financial solutions for families and
businesses of all types.
• We pride ourselves on providing members’ access to financial experts who
offer honest advice.
• We immerse ourselves in our communities with volunteer initiatives and
scholarship programs.
• We aim to enrich the lives of the people and communities we serve.
Learn more about Arbor Financial by visiting our website.
Founded
1935
Company size
201-500 employees
Industry
Finance
Org type
Nonprofit
Headquarters
Kalamazoo, MI
We got our start in 1935 as the Kalamazoo School Employees Credit Union. Our goal: to meet the financial needs of local educators. Since then, our mission has evolved and we now provide services to all types of families and businesses across the state of Michigan. In 2016, we became Arbor Financial Credit Union. The new name was designed to change the perception that you had to be a teacher to join. With the reference to trees, we also wanted to reinforce our strong community roots, commitment to growth, and our environmentally friendly mindset.
Arbor Financial has ten branches within the south west MI area.
More than 40,000 people are Arbor Financial members.
The credit union has over $600 million in assets.
At Arbor Financial, we foster a can-do culture. It stems from the Core Values we instill in our staff:
• Work together.
• Do the right thing.
• Be creative.
• Have fun.
From the minute you walk through the door of one of our Michigan branches, you can feel the friendly vibe. Our employees go out of their way to meet your needs and treat you well. Call it the power of positivity. We think it's why our members are so loyal to Arbor Financial.
• We believe people have a right to expect a lot from institutions they do
business with.
• We focus on finding individualized financial solutions for families and
businesses of all types.
• We pride ourselves on providing members’ access to financial experts who
offer honest advice.
• We immerse ourselves in our communities with volunteer initiatives and
scholarship programs.
• We aim to enrich the lives of the people and communities we serve.
Learn more about Arbor Financial by visiting our website.
Founded
1935
Company size
201-500 employees
Industry
Finance
Org type
Nonprofit
Headquarters
Kalamazoo, MI
