Contact Center Member Relationship Specialist 1- (Bilingual Spanish) Part Time 15-19 hours
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Summit Credit Union
WI
Summary
Serve members via phone and digital channels to build trust and recommend financial products. Solve member problems creatively and take ownership of situations to ensure high service standards.
Job Description
Join Summit Credit Union as a Bilingual Peak Member Relationship Specialist!
Are you passionate about helping people and fluent in both English and Spanish? Do you thrive in a fast-paced, member-focused environment and want to make a real difference—every Saturday? Are you longing to work with a team in person? If so, we want you on our team!
Why Summit Credit Union?
At Summit, we believe in making money management easier, more effective, and—yes—more fun for our members. As a Bilingual Peak Member Relationship Specialist, you’ll be at the heart of our mission, connecting with members and building lasting relationships.
What You’ll Do:
- Serve members with excellence via phone and digital channels—voice calls are your top priority!
- Build trust and rapport by understanding members’ needs and recommending products and services that strengthen their financial well-being.
- Solve problems creatively and go above and beyond to exceed expectations.
- Take ownership of member situations, follow up as promised, and help us continually improve our service.
- Work every Saturday in a supportive, climate-controlled environment—perfect for those seeking part-time flexibility.
What You Bring:
- Bilingual proficiency in Spanish and English—you’ll be a key resource for our diverse member base.
- A passion for service and a knack for building relationships.
- Experience in member service, call centers, financial environments, or sales (at least two years in two of these areas).
- Strong communication skills and the ability to use digital tools and Microsoft Office.
- A team spirit—you’ll collaborate with colleagues and contribute to our positive workplace culture.
Perks & Details:
- Part-time role with required Saturday hours
- Opportunities for growth, training, and development
- Work with cutting-edge digital tools in a modern contact center
- Make a real impact in members’ lives—every day!
In 1951, Summit Federal Credit Union ( then known as Summit School Employees Federal Credit Union), like all credit unions, was organized because a handful of people believed in an idea and were willing to work, to serve, to create and to bring to reality a cooperative financial institution. We organized for mutual protection and financial assistance to our members. Self-managed under federal law, we provide members with a variety of financial services at competitive rates and strive to meet all their financial needs.
Unlike other financial institutions, SummitFCU is owned and controlled by its members. SFCU is a not-for-profit cooperative. We have no outside stockholders and no paid board of directors. All of SFCU's excess earnings are returned to members in the form of lower interest rates on loans and higher dividend rates on deposits. The all volunteer Board of Directors is democratically elected by the membership, and each member is entitled to one vote regardless of the amount they have on deposit.
Founded
1951
Company size
11-50 employees
Industry
Financial Services
Org type
Nonprofit
Headquarters
Akron, OH
In 1951, Summit Federal Credit Union ( then known as Summit School Employees Federal Credit Union), like all credit unions, was organized because a handful of people believed in an idea and were willing to work, to serve, to create and to bring to reality a cooperative financial institution. We organized for mutual protection and financial assistance to our members. Self-managed under federal law, we provide members with a variety of financial services at competitive rates and strive to meet all their financial needs.
Unlike other financial institutions, SummitFCU is owned and controlled by its members. SFCU is a not-for-profit cooperative. We have no outside stockholders and no paid board of directors. All of SFCU's excess earnings are returned to members in the form of lower interest rates on loans and higher dividend rates on deposits. The all volunteer Board of Directors is democratically elected by the membership, and each member is entitled to one vote regardless of the amount they have on deposit.
Founded
1951
Company size
11-50 employees
Industry
Financial Services
Org type
Nonprofit
Headquarters
Akron, OH
