Consumer Loan Underwriter I

Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

Second shift schedule: Tuesday - Saturday, 1PM - 10PM CST

The Opportunity:

The Consumer Loan Underwriter I evaluates loan applications for quality, accuracy, and decisioning them based on a review of the applicant’s credit history and in consideration of the guidelines and policies of the client institution. The incumbent is responsible for loan decisions via phone, Internet, indirect, remote login and data entry loan applications. The incumbent will be responsible for problem resolution while also monitoring the quality, efficiency, and accuracy of the loan applications taken by contact center representatives. The incumbent will be responsible for problem resolution of customer and financial institutions, critical issues and department workflow to meet departmental/team goals.

Day in the Life:

• Evaluates loan applications for quality, accuracy, and decisions them based on a review of the applicant’s credit history and in consideration of the guidelines and policies of the client institution.

• Decision phone, Internet, indirect, ExpressLink, and data entry applications to support the business as needed while also monitoring the quality, efficiency, and accuracy of the loan applications taken by Contact Center Representatives.

• Finalize Velera Representative loan applications.

• Evaluate and report on the quality and accuracy of the information templates, including rate changes and promotional information as needed.  The Underwriter II will have a continuous working knowledge of all information templates.

• Provides ongoing support of cross-sell products.

• Responsible for reporting risks that are identified to the appropriate team and/or management.

• Provide support to Contact Center representatives with lending questions. 

• Assist with training in new technology and new client programs.

• Monitor loan applications to ensure quality and loan standards are being met and interact with credit unions regarding member/customer issues.

• Assist department members, as needed, to minimize errors that might result in monetary loss to Velera and maintain reasonable control of all departmental activities.

• Perform other duties as assigned.

Education:

• Completion of high school, or equivalent required.

• Associates Degree Preferred.

Experience:

• 1 year experience as a Lending Underwriter required

• 1 year of Contact Center experience in a loan Contact Center position preferred.

• Knowledge of Lending Underwriting best practices.

• Knowledge of the Contact Center loan application processing.

• Knowledge of all facets of the indirect and direct lending process including their differences.

Knowledge, Skills, & Abilities:

• Ability to communicate effectively in both verbal and written formats.

• Demonstrated understanding of Credit and Lending.

• Demonstrated underwriting skills including risk assessment and capacity ratio assessment

• Ability to use judgmental risk evaluation to determine an appropriate loan decision

• Ability to read and evaluate text and non-text credit files for all three CRAs

• Ability to adapt underwriting profile to accommodate numerous different financial institutions

• Ability to monitor several different Remote Login indirect loan queues in addition to internet and phone applications.

• Ability to interpret credit bureau information.

• Demonstrate understanding of multiple loan origination systems (i.e., Loans PQ, Fiserv Originate Loans, Temenos, Decision Lender 4.0 and arc OS).

• Proficiency in Microsoft Office, including Excel, Word and Teams.

• Ability to maintain confidentiality of materials handled

• Ability to be flexible and work under high pressure in a complex environment

• Ability to work autonomously without the need for constant supervision

Additional Essential Functions and Responsibilities:

• Regular and reliable attendance.

• Responsible for reporting risks that are identified to the appropriate team and/or management.

• Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.

• Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.

Service Standards:

• Responsible for ensuring that exceptional service is delivered to both internal and external clients by doing what’s right for credit unions.

• Demonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.

• Support a workplace where every employee feels valued, respected, and connected.

• Perform job duties within the company’s policies, procedures, service standards and the state and federal laws.

Physical Demands:

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear

• Specific vision abilities required by this job include close vision

• Ability to occasionally lift/move up to 25 pounds

• Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

$23.17 - $29.52

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.