Consumer Complaint Investigator II

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10/5/2026 (11:59 PM ET)

2605012

Consumer Complaint Investigator II

Pay Grade
14

Salary

$3,672.84 - $5,509.24 Monthly 

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Click here for more details on state employment.

Hiring Agency

Public Protection Cabinet | Department of Insurance

Location

500 Mero Street
Frankfort, KY 40601 USA

Description

The agency may authorize the selected candidate to telecommute at times. The agency may terminate or modify the telecommuting
arrangement at any time.

The Division of Consumer Protection is within the Department of Insurance. The division was
created in 1998 to offer assistance to consumers with insurance-related issues. The division is
responsible for handling consumer complaints against health, life, auto, homeowners and
commercial insurance. The division also takes complaints regarding the actions of an agent or
agency.

We are looking for a Consumer Complaint Investigator II to join our team of highly skilled
professionals. As a Consumer Complaint Investigator II, you will perform professional level
work in the examination, evaluation and investigation of highly complex complaints concerning
potential violations of program laws and regulation; mediate compliance violations where legal
action is not appropriate.

Responsibilities include, but are not limited to, the following:

• Investigates complex complaints received from the general public as to violations of
  Kentucky statutes and regulations by conducting field investigations and interviews as
  well as investigates complaints through oral and written communication to parties
  involved in the complaint. Recommends corrective actions as needed.
• Independently performs at a professional level by answering complex inquiries from the
  general public regarding insurance laws and regulations by drafting letters, memos and
  use form letters to respond to inquiries from the general public regarding insurance
  issues in relation to KY statutes and regulations.
• Prepares reports, charts and other material by operating the internal database which is
  used to track, manage, update and successfully close every complaint opened.
• Cooperates with other Divisions within the Department of Insurance, other state
  department of insurance and the National Association of Insurance Commissioners.
  Abides by department rules, regulations and policies when performing investigative
  work.
• Assists other DOI investigators with consumer complaint investigations.
• Performs other duties as assigned.

Preferred skills and abilities:

• Experience in the business of insurance
• Experience in regulatory environment
• Experience analyzing and responding to Consumer Complaints
• Attention to detail
• Excellent verbal and written communication skills

Reasons to work for us include:

• Paid time off (sick and vacation) plus paid holidays
• Overtime and compensatory time
• Affordable health insurance with optional Health Reimbursement Account
• Life insurance
• Retirement
• Wellness incentives program
• Training and career development opportunities; paid continuing education
• Optional Deferred Compensation program (401K)
• Employee discounts on electronics; health and wellness; retail; travel, events and entertainment; and services and education
• Telecommuting and flexible work schedules

Applicants must be currently authorized to work in the United States for any employer.

If you are interested in a challenging yet rewarding career where you can make a positive
impact in your community, we would love to review your application for Consumer Complaint
Investigator II within the Department of Insurance.

Minimum Requirements

EDUCATION:
Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS:
Must have three years experience in the fields of investigating, auditing, consumer education, mediating or resolving complaints or a related field.

Substitute EDUCATION for EXPERIENCE:
NONE

Substitute EXPERIENCE for EDUCATION:
Experience in investigating, auditing, consumer education, mediating or resolving complaints or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):
Must possess and maintain a valid driver's license prior to employment in this job classification. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification. Employing agency is responsible for ensuring employee possesses and maintains required licensure(s), certification(s), or other credentials.

Working Conditions

May work irregular hours due to nature of investigative work. Will be required to travel in the course of investigations. Works in all types of weather.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Daniel McIlwain at [email protected] or 502-782-5323.

An Equal Opportunity Employer M/F/D