Consultative Sales Associate – Home Appliances (Part-Time)

Job Description

JOB SCOPE:
Responsible for performing consultative sales assistance and sales-support activities in assigned department(s) or selling area(s).

JOB SUMMARY:
The Consultative Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities.

REPORTS TO:
Assistant Store Manager for Assigned Department(s); Consultative Sales Lead

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:

• Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
• Meets or exceeds associate performance standards consistently
• Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
• Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
• Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
• Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
• Completes required training in the expected timeframe, and participates in ongoing learning opportunities
• Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
• Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances and Furniture)
• Takes ownership for providing excellent customer experience and attends to other customer needs, including merchandise retrieval and assistance with merchandise handling
• Works on ready all day standards and merchandise support tasks (e.g., fitting room maintenance, straightening merchandise) when not assisting customers
• Executes consistent operational and selling processes (e.g., credit application process, ratchet repair program)
• Educates customers on the Satisfaction Guaranteed return policy
• Assists in resolving customer issues
• Adheres to merchandise protection standards
• Constantly monitors customer flow for purposes of customer assistance and store security
• Uses basic internet navigation to access and print information and reports
• Performs other duties as assigned

JOB REQUIREMENTS:

• 16 years of age or older

REQUIRED SKILLS:

• Basic reading, arithmetic, and writing and oral communication skills
• Basic Internet navigation skills
• Working while standing for long periods of time
• Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical
• movements required by the job
• Lifting and holding up to 50 pounds, bulky and large-sized merchandise

PREFERRED SKILLS:

• Sales experience
• Knowledge of offered products and services