Consultant Success Director

Job Description:

The Consultant Success Director (CSD) is a strategic, people-centered leader responsible for owning consultant success, engagement, and continuity after placement, fostering long-term partnerships across their portfolio of consultant accounts. This role serves as the primary steward of active consultant relationships, ensuring each consultant is supported, challenged, and positioned for sustained success while delivering exceptional outcomes for clients. This role blends a customer success mindset, high-touch relationship management, and operational rigor to proactively address performance, continuity, and engagement needs, driving retention, extensions, redeployment, and long-term partnership success. This role blends high-touch relationship management, operational rigor, and proactive problem-solving to address performance, continuity, and engagement needs, driving retention, extensions, redeployment, and consultant success.

The CSD partners closely with consultants, Client Partnership teams, and cross-functional leaders to ensure strong consultant engagement, client alignment, and delivery success. This role owns consultant continuity across engagements - proactively navigating extensions, transitions, and redeployment - while addressing performance feedback, engagement risks, and evolving client needs. In addition, the CSD plays a key role in strengthening consultant connection to the Evergreen community by supporting engagement, development, and alignment with Evergreen’s mission, values, and culture.

The person in this role actively contributes to our culture of belonging, where everyone feels welcome and supported. Success in this role requires the ability to thrive in a fast-paced environment, adapt to change, and support company growth. Trusted relationships across Evergreen and with partners are essential, along with professionalism, and a collaborative mindset that reflects Evergreen’s values (Care Personally, Extend Grace, Be Responsive, Take Ownership, Be Transparent, Innovate).

WHAT YOU’LL OWN 

• Consultant engagement and retention — manage consultant relationships post-placement through ongoing engagement, coaching, retention, and redeployment support.
• Consultant continuity and client alignment — partner with client and strategic services teams to support delivery success, extensions, and evolving client needs.
• Consultant performance and risk management — Conduct direct, honest conversations with consultants when performance concerns arise or when client feedback requires a difficult message - balancing care for the individual with accountability for the outcome.
• Consultant community and culture engagement — strengthen consultant connection, development, and alignment with Evergreen’s values and culture.

WHAT YOU’LL DO 

Consultant Engagement and Support

• Serve as the primary point of contact for active consultants, building trusted relationships through regular check-ins focused on engagement, performance, satisfaction, and career goals.
• Monitor consultant engagement, performance, and retention risks, implementing targeted support and action plans to promote long-term success and continuity.
• Navigate challenging consultant situations, including performance concerns, client feedback, engagement risks, and difficult conversations, balancing care for the individual with accountability for outcomes.
• Partner with Client Partnership teams and internal leaders to support consultant success, address issues, and maintain alignment with evolving client needs.
• Maintain consultant connectivity and engagement between assignments, supporting readiness for extensions, transitions, and redeployment opportunities.

Extensions, Redeployment & Placement Continuity

• Own consultant continuity by proactively driving extension, redeployment, and placement alignment with client demand.
• Lead extension and transition planning in partnership with the Client Partnership team.
• Monitor active opportunities and submit qualified consultants for roles aligned to their skills, interests, and goals.
• Partner with Talent Acquisition to support seamless transitions, pipeline alignment, and consultant readiness.

Consultant Engagement Programming & Community

• Own consultant connection to the Evergreen community by supporting engagement, development, and culture alignment.
• Collaborate with engagement leaders and internal teams on consultant programming, communications, community initiatives, and development offerings.
• Foster alignment between consultants and Evergreen’s mission, values, and culture.
• Bring consultant advocacy and perspective into Engagement Team strategy and continuous improvement efforts.

WHAT YOU’LL NEED

Required Qualifications 

• 5+ years of recruiting, customer success, or account management experience in a fast-paced healthcare IT environment
• Familiarity with Epic and Epic-related staffing needs within healthcare organizations.
• Demonstrated success managing a high-volume portfolio of active relationships with accountability for outcomes, whether in staffing, account management, resource management, or a similar post-placement function.
• Comfort navigating performance conversations and escalations, holding both consultant and client relationships through difficult moments without defaulting to avoidance.
• Proven ability to build and maintain strong relationships with candidates, consultants, and internal stakeholders.
• Experience developing and managing talent pipelines through proactive sourcing, outreach, and networking.
• Experience using ATS platforms, LinkedIn Recruiter, and other sourcing tools.
• Proficiency in core systems, including O365, HubSpot, and Workday, with the ability to quickly learn new tools and technologies.
• Aptitude for adopting and applying AI-enabled tools and emerging technologies.

Commitment to Diversity, Equity, Inclusion, + Belonging

Evergreen is an equal opportunity employer (EOE) committed to the full inclusion of all qualified individuals. We know our differences enrich our community and our work, and we recruit, develop, and retain talented people from a diverse candidate pool. We are proud supporters of a radically candid culture that values each person’s complex identity and unique contributions to Evergreen. 

We base all employment decisions, including the decision to hire, promote, discipline, or discharge, on merit, performance, and business needs, and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, marital status, mental or physical disability, or other characteristics protected by local, state, or federal law. If you are a qualified person with a disability(s) who needs reasonable accommodation to apply or interview for this position, please contact [email protected].