Full-Time Concierge - All Shifts
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Village Green
OH
Summary
Acts as the first point of contact for residents and guests, ensuring high resident satisfaction through professional service. Responsibilities include managing service requests, assisting with leasing activities, and maintaining the lobby area.
Job Description
Company Description
VILLAGE GREEN
Founded in 1919, Village Green is a diverse, people-first organization that has contributed to its multi-year Great Places to Work, Top Workplaces, and Best Workplaces in Multifamily designations, to name a few. We believe the accomplishments of any company are those of its people. As a result, all our associates receive the tools, training, resources, and opportunity to excel and become leaders in the industry. A career with Village Green is a vital investment in your future.
Our 100-year history makes us one of the oldest and most experienced management companies, and we have room to grow within the rising apartment industry.
Pay: $17.49 - $19.74 hourly plus bonus
Schedule: Morning, Mid and Closing
Job Description
A Concierge is committed to resident satisfaction in the apartment community. This position will assist in the daily workflow to ensure that all events, service requests are handled quickly and professionally. The position operates on a 24/7 basis in some locations, and specifically evening shifts in other locations. (The shifts are customized as required by each site.) Basic responsibilities will fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors. The ideal candidate for the position will be enthusiastic, outgoing with an excellent customer service mindset. This position is to satisfy resident’s requests, questions and needs, serve as a liaison to the Management office, assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate.
Qualifications
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
- Welcomes residents and guests in a courteous and friendly manner as they enter the building
- Communicates to the residents regularly via resident newsletters and social media
- Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
- Participates in event marketing
- Provides brochures, floor plans and other collateral to clients
- Completes guest cards, provides mini-tours and acts on leasing behalf during off-hours
- Retrieves packages for residents
- Provides refreshments to residents and guests
- Maintains Concierge Binder
- Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc as described in the binder layout
- Maintains a clean and orderly front desk, lobby area, and storage closets were applicable
- Prepares incident reports and correlating documentation
- Adheres to established policies related to fair housing
- Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
- Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts
REQUIREMENTS
- Must have minimum High School Diploma/GED, social media skills, customer service, and writing skills
- Must have the availability to work a flexible schedule any day of the week
- Strong organizational and time management skills
- Ability to communicate effectively both verbally and written
- Ability to resolve minor problems while maintaining a friendly and professional manner
- Must be team-oriented
Additional Information
Village Green is an equal opportunity employer committed to cultivating an inclusive and diverse workplace. We welcome and encourage all qualified individuals to apply, regardless of personal characteristics or background.
As part of our hiring process, all employment offers are contingent upon the successful completion of required background checks. Village Green maintains drug-free workplace locations, and pre-employment drug testing is required.
We also participate in E‑Verify to confirm employment eligibility in accordance with federal law.
We offer an outstanding benefits package including...
- 401K, with a match!!!!
- Medical
- Dental
- Vision
- Bonus program
Village Green became one of the nation’s premier apartment companies by continually innovating to serve the evolving needs of residents and focusing on creating communities of long-term value. Today, we manage approximately 40,000 apartment homes within some 50 cities, along with integrated mixed-use retail spaces that include restaurants, coffee shops and markets.
Our commitment, first and foremost, is to our customer—and that customer might be a resident, a client owner, or one of our 1,100 employees.
TO OUR RESIDENTS — We believe customer service is priceless. Our operational philosophies are rooted in the underlying theme that it is our most important job to make the customer smile. We focus on community cleanliness, curb appeal, amenities, timely maintenance, resident programs, and best-in-class service to make each of our communities a great place to call home.
TO OUR CLIENT OWNERS — We believe in the details. Our success comes only when we are effective at understanding and executing your investment goals for each asset we manage. Our interests are aligned through performance-based incentive fees to prove that we are committed to achieving the goals we set. We view our client owners as partners and steward your resources as if they were our own.
Founded
1919
Company size
1,001-5,000 employees
Industry
Real Estate
Org type
Privately Held
Headquarters
Southfield, Michigan
Village Green became one of the nation’s premier apartment companies by continually innovating to serve the evolving needs of residents and focusing on creating communities of long-term value. Today, we manage approximately 40,000 apartment homes within some 50 cities, along with integrated mixed-use retail spaces that include restaurants, coffee shops and markets.
Our commitment, first and foremost, is to our customer—and that customer might be a resident, a client owner, or one of our 1,100 employees.
TO OUR RESIDENTS — We believe customer service is priceless. Our operational philosophies are rooted in the underlying theme that it is our most important job to make the customer smile. We focus on community cleanliness, curb appeal, amenities, timely maintenance, resident programs, and best-in-class service to make each of our communities a great place to call home.
TO OUR CLIENT OWNERS — We believe in the details. Our success comes only when we are effective at understanding and executing your investment goals for each asset we manage. Our interests are aligned through performance-based incentive fees to prove that we are committed to achieving the goals we set. We view our client owners as partners and steward your resources as if they were our own.
Founded
1919
Company size
1,001-5,000 employees
Industry
Real Estate
Org type
Privately Held
Headquarters
Southfield, Michigan
