Concierge
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Seville Services LLC
San Clemente, CA, US
Summary
The Concierge manages the front desk by answering calls, assisting residents and guests, and performing various clerical duties. They are also responsible for securing office equipment and facilitating resident services such as transportation and event registration.
Job Description
Description
Position Title: Concierge
Department: Front Desk Concierge
Exempt Status: Hourly / Non-Exempt
Supervisor: HR/Business Office Director
GENERAL SUMMARY:
The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction, and other appropriate assistance to residents, staff, guests and vendors. Performs a variety of clerical duties as assigned.
PRINCIPLE DUTIES:
Essential Job Duties (Other duties will be assigned as needed): Must be willing and able to do the following
· Opens and closes the front desk and properly secures all files, keys, and equipment in the office area
· Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office
· Accepts and records, as directed, payments, reservations, appointments, cancellations and the like
· Confirms scheduled transportation and event registration with residents
· Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community
· Overnight Concierge/Security: Delivers newspapers to the resident’s apartments & collects trash from IL apartments.
Requirements
· QUALIFICATIONS:
· High School graduate preferred
· Ability to communicate efficiently in English using proper grammar in a pleasant manner
· Typing and experience with Microsoft Office software
· Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
· Physical effort is minimal
· Seventy-five percent (75%) of the workday is spent sitting, standing intermittently, and bending
· Must be able to lift and carry up to twenty (20) pounds. Requires manual coordination to operate switchboard, computer, and other business equipment
· Requires continuous mental and visual attention to diversified operations
· Must be able to function efficiently despite distractions and interruptions
· Communicates orally and/or in writing with residents, coworkers, families, and general public
· Overnight Concierge/Security: Must be able to push and pull cart & trash bin
